HP LaserJet - Technical Support Representative

HP Inc.; Lansing (MI); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave policy

Paid holidays

Paid time off

Job summary

HP Inc. is seeking a LaserJet Field Support Technician to support customers in Eastern Michigan. The role involves servicing HP LaserJet and DesignJet printers, with 50% travel and on-site work in Flint & Saginaw region.

Strong technical knowledge, customer service focus, and problem-solving skills are required. Minimum qualifications include a technical diploma/associates degree with 3–5 years of related experience, or a degree with less than 2 years.

Qualifications

• Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 3-5 years of working experience in related fields, or Degree holder with no or less than 2 years relevant working experience.

Responsibilities

• Maintain high level customer satisfaction by clarifying needs and ensuring they are met.
• Handle customer-relation problems promptly and appropriately, escalate issues according to procedures.
• Provide software service, post-sales or service delivery support for local accounts on standard systems.
• Respond to service, product, technical, and customer-relations questions.

Skills

HP LaserJet support

DesignJet support

PC hardware knowledge

Customer relationships

Project management basics

Analytical problem solving

Work under pressure

Travel willingness

Education

Technical Diploma/Associate Degree (technical field)

Tools

HP DesignJet support tools

Job description

HP LaserJet - Technical Support Representative

Description -

Location: Flint & Saginaw, MI region

Job Description

HP is seeking a LaserJet Field Support Technician with existing field technical support knowledge/skills of HP LaserJet and DesignJet Printers to complete a variety of assignments & tasks supporting customers throughout Eastern Michigan. Experienced understanding of the general & technical aspects of supporting customers servicing HP Printers and DesignJets. Experience repairing PCs (laptops and desktops) is a plus. Works on assignments that are routine to complex in nature and require technical problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.

Responsibilities:

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

• Handle Customer-relation problems promptly and appropriately, escalat[e] issues according to established procedures.

• Provide software service, post- sales or service delivery support for local accounts on standard systems.

• Respond to service, product, technical, and Customer- relations questions .

Education and Experience Required:

Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 3-5 years of working experience in related fields, or Degree holder with no or less than 2 years relevant working experience.

Knowledge and Skills:

• Knowledge & experience supporting HP LaserJet, DesignJet & PC products

• Thorough knowledge of organization and policies.

• Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.

• Ability to build and maintain ongoing relationships with customers, peers and support partners.

• Ability to perform while under high-pressure situations.

• 50% travel required

The pay range for this position is $24 to $32 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 13 paid holidays

• 15 days paid time off (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

50%

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy (https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)