HP LaserJet - Technical Support Representative

HP; United States; Remote; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

Paid holidays

Paid time off

Job summary

HP LaserJet Field Support Technician is needed in the Flint/Saginaw, MI region to provide on-site technical assistance for HP LaserJet, DesignJet, and PC products. You will diagnose issues, perform repairs, and coordinate with customers to ensure rapid service delivery.

The role requires 3–5 years of related experience or a technical diploma, strong problem-solving, and excellent communication to maintain high customer satisfaction. Travel up to 50% is expected in Eastern Michigan.

Qualifications

• Minimum Vocational/ Diploma/ Associate Degree in a technical field with 3–5 years of related experience, or a degree holder with less than 2 years experience.
• Experience supporting HP LaserJet, DesignJet and PC products.
• Strong problem-solving and communication skills; ability to work under pressure.

Responsibilities

• Maintain high level customer satisfaction by clarifying needs and ensuring they are met.
• Handle customer-relations problems promptly and escalate per procedures.
• Provide software service and post-sales support for local accounts on standard systems.

Skills

HP LaserJet support

DesignJet support

PC products

Project management

Communication

Analytical problem-solving

Education

Associate degree or equivalent (technical field)

Job description

HP LaserJet - Technical Support Representative Description - Location: Flint & Saginaw, MI region

Job Description HP is seeking a LaserJet Field Support Technician with existing field technical support knowledge/skills of HP LaserJet and DesignJet Printers to complete a variety of assignments & tasks supporting customers throughout Eastern Michigan. Experienced understanding of the general & technical aspects of supporting customers servicing HP Printers and DesignJets. Experience repairing PCs (laptops and desktops) is a plus. Works on assignments that are routine to complex in nature and require technical problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.

Responsibilities:

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post- sales or service delivery support for local accounts on standard systems. Respond to service, product, technical, and Customer- relations questions .

Education and Experience Required:

Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 3-5 years of working experience in related fields, or Degree holder with no or less than 2 years relevant working experience.

Knowledge and Skills:

Knowledge & experience supporting HP LaserJet, DesignJet & PC products Thorough knowledge of organization and policies. Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills. Ability to build and maintain ongoing relationships with customers, peers and support partners. Ability to perform while under high-pressure situations.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

The pay range for this position is $24 to $32 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Job - Services Schedule -

• Job - Services Schedule - Full time
• Shift - No shift premium (United States of America)
• Travel - 50%
• Relocation

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal".

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