Field Technical Support

Hewlett Packard Co.; Northern (KY); Híbrido; USD 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Flexible spending account

Parental leave

Paid holidays

Paid time off

Descripción de la vacante

Hewlett Packard Co. is seeking a Field Technical Support professional to deliver on-site hardware and software services for end users and authorized service providers in Illinois.

The role combines post-sales support with proactive service delivery to ensure customer satisfaction and loyalty. Responsibilities include addressing issues across standard and specialized systems, maintaining documentation, and collaborating with teams to improve processes and data confidentiality.

Formación

• High School Diploma/GED or equivalent work experience.
• Typically 4–6 years of related work experience in digital printing equipment or technical support.
• Experience in on-site customer support and service delivery preferred.

Responsabilidades

• Maintains high level of customer satisfaction and drives HP Total Customer Experience.
• Addresses customer issues promptly and escalates as needed.
• Provides on-site and remote technical services for hardware/software platforms.
• Leads post-sales technical support for customers and service providers.
• Uses proactive monitoring to prevent problems and improve experiences.
• Documents work orders, inventory, and service reports.

Conocimientos

Automation

Chemistry

Commissioning

Customer Support

Electrical Engineering

Electromechanics

Electronics

Process Improvement

Safety Standards

Educación

High School Diploma/GED

Herramientas

Hand Tools

Operating Systems

Descripción del empleo

## Field Technical SupportApply: All Cities, Illinois, United States of America: Full time: Posted Today: 3162312Field Technical Support**Description -**This role is responsible for leading on-site technical support for end users and authorized print service providers. The family of jobs is focused on managing the onsite, delivering software and hardware services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments. Deliver reactive and proactive activities according to the Service Level agreement to ensure customer satisfaction and loyalty. The role maintains high customer satisfaction levels, addressing customer-related issues promptly. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. **Responsibilities** • Maintains high level of customer satisfaction, responsible for HP Total Customer Experience as well as revenue growth, profitability, and account retention. • Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. • Provides comprehensive technical services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems. • Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms. • Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences. • Maintains departmental documentation on work orders, software, inventory, and other paperwork required. • Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally. • Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment. • Completes process-oriented assignments, shares technical information, and supports department-level operational plans. • Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.**Education & Experience Recommended** • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 4-6 years of related work experience, preferably servicing digital printing equipment, technical customer support, on site customer support, Mission Critical, systems experience or troubleshooting Mechanical and Electrical subsystems in a related field. **Preferred Certifications** NA **Knowledge & Skills** • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training The pay range for this position is $25.00 to $38.10 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:**HP offers a comprehensive benefits package for this position, including:Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including;* 4-12 weeks fully paid parental leave based on tenure* 13 paid holidays* 15 days paid time off (US benefits overview)The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.**Job -**Services**Schedule -**Full time**Shift -**No shift premium (United States of America)**Travel -**50%**Relocation -**No**Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal\"