HP Field Service Technician: Onsite Print & Tech Expert

Experis (Austria); New Orleans (LA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

HP laptop

Mileage reimbursement

Cell phone stipend

Job summary

Experis is seeking an HP Field Service Technician to provide on-site hardware repair, configuration, and installation support for HP print devices in the New Orleans area. Focus areas include DesignJet, A3, and LaserJet systems, with strong troubleshooting and customer-facing interaction.

You will support personal systems, manage multiple service events within a 100-mile radius, and collaborate with escalation personnel to ensure complete customer satisfaction.

Qualifications

• Experience and ability to troubleshoot hardware problems logically on HP print devices (DesignJet, A3, LaserJet).
• Strong ability to support personal systems (laptop, desktop, POS, workstation) for broader customer tech needs.
• Onsite, customer-facing experience with strong communication skills (verbal and written).
• Mechanical aptitude and comfort with tools and alignment equipment; lift up to 50 pounds.
• Ability to understand business impact of service delivery and complete administrative tasks with attention to detail.

Responsibilities

• Provide on-site hardware repair, configuration, and installation support for HP print devices (DesignJet, A3, LaserJet).
• Troubleshoot and resolve issues using logical diagnostic approaches while remaining calm on customer sites.
• Support personal systems as needed and assist with third-party software involvement during service events.
• Manage reactive service events across a ~100-mile radius, balancing priorities per contract and customer needs.
• Collaborate with escalation personnel and contribute to technical action plans to remediate issues and satisfy customers.

Skills

HP print devices troubleshooting

Personal systems support

Onsite customer-facing

Mechanical aptitude

Business impact understanding

Job description

Experis is seeking an HP Field Service Technician to provide on-site hardware repair, configuration, and installation support for HP print devices in the New Orleans area. Focus areas include DesignJet, A3, and LaserJet systems, with strong troubleshooting and customer-facing interaction.

You will support personal systems, manage multiple service events within a 100-mile radius, and collaborate with escalation personnel to ensure complete customer satisfaction.