HP Field Service Technician

Experis-US; New Orleans (LA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

HP laptop provided

Mileage reimbursement

Cell phone stipend

Job summary

Experis Technology Group is seeking a HP Field Service Technician to provide on-site repair, configuration, and installation support for HP print devices in the New Orleans area. You will troubleshoot issues using logical diagnostics and maintain a calm, professional presence on customer sites.

The role covers reactive service events within roughly a 100-mile radius, with collaboration with escalation teams to deliver complete customer satisfaction.

Qualifications

• Experience troubleshooting hardware on HP print devices (DesignJet, A3, LaserJet).
• Strong ability to support personal systems (laptop, desktop, POS, workstation).
• Onsite, customer-facing experience with strong communication skills (verbal/written).
• Mechanical aptitude and ability to bend, crawl, stoop, sit, lift/move up to 50 pounds.

Responsibilities

• Provide on-site hardware repair, configuration, and installation support for HP print devices.
• Troubleshoot and resolve issues using systematic diagnostic approaches.
• Manage reactive service events within ~100-mile radius and balance priorities.
• Collaborate with escalation personnel and contribute to technical action plans.
• Complete administrative responsibilities with attention to detail.

Skills

Hardware troubleshooting

Personal systems support

Onsite customer facing

Mechanical aptitude

Business acumen

Administrative duties

Job description

Job Title: HP Field Service Technician

Location: New Orleans, LA 70014

Pay Range: $32/hour

What's the Job?

Provide on-site hardware repair, configuration, and installation support for HP print devices, with a strong focus on DesignJet, A3, and LaserJet systems. Troubleshoot and resolve technical issues using logical, systematic diagnostic approaches while maintaining a calm, self-controlled presence on customer sites. Support personal systems (laptop, desktop, POS, workstation) when needed, and assist with third-party software involvement as part of service events. Manage reactive service events across an approximately 100-mile radius, balancing multiple priorities based on contract, customer, and business needs. Collaborate with escalation personnel and contribute to technical action plans to remediate technology issues and drive complete customer satisfaction.

What's Needed?

• Experience and ability to troubleshoot hardware problems logically and systemically on HP print devices (DesignJet, A3, LaserJet).
• Strong skillset in personal systems (laptop, desktop, POS, workstation) to support a broader range of customer technology needs.
• Onsite, customer-facing experience with strong interpersonal communication skills (verbal and written), especially in person.
• Mechanical aptitude and comfort working with tools and alignment apparatus, including the ability to bend, crawl, stoop, sit, and lift/move up to 50 pounds.
• Ability to understand the business impact of service delivery, make sound business-based decisions, and complete administrative responsibilities with attention to detail.

What's in it for me?

Work in a team-based, self-starting environment where you’ll handle real-world service challenges and keep learning. Build strong customer relationships by delivering solutions that support business needs while meeting contractual commitments. Use your technical and mechanical strengths to drive successful outcomes during fast-changing, on-site break/fix events. Receive an HP laptop to support your work in the field. Get mileage reimbursement and a cell phone service stipend while supporting customers across the New Orleans area.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.