HP Field Service Technician

Experis; New Orleans (LA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

HP laptop

Mileage reimbursement

Cell phone stipend

Job summary

Experis is seeking an HP Field Service Technician to provide on-site hardware repair, configuration, and installation support for HP print devices in the New Orleans area. Focus areas include DesignJet, A3, and LaserJet systems, with strong troubleshooting and customer-facing interaction.

You will support personal systems, manage multiple service events within a 100-mile radius, and collaborate with escalation personnel to ensure complete customer satisfaction.

Qualifications

• Experience and ability to troubleshoot hardware problems logically on HP print devices (DesignJet, A3, LaserJet).
• Strong ability to support personal systems (laptop, desktop, POS, workstation) for broader customer tech needs.
• Onsite, customer-facing experience with strong communication skills (verbal and written).
• Mechanical aptitude and comfort with tools and alignment equipment; lift up to 50 pounds.
• Ability to understand business impact of service delivery and complete administrative tasks with attention to detail.

Responsibilities

• Provide on-site hardware repair, configuration, and installation support for HP print devices (DesignJet, A3, LaserJet).
• Troubleshoot and resolve issues using logical diagnostic approaches while remaining calm on customer sites.
• Support personal systems as needed and assist with third-party software involvement during service events.
• Manage reactive service events across a ~100-mile radius, balancing priorities per contract and customer needs.
• Collaborate with escalation personnel and contribute to technical action plans to remediate issues and satisfy customers.

Skills

HP print devices troubleshooting

Personal systems support

Onsite customer-facing

Mechanical aptitude

Business impact understanding

Job description

Job Title

HP Field Service Technician

Location

New Orleans, LA 70014

Pay Range

$32/hour

What's the Job?

• Provide on-site hardware repair, configuration, and installation support for HP print devices, with a strong focus on DesignJet, A3, and LaserJet systems.
• Troubleshoot and resolve technical issues using logical, systematic diagnostic approaches while maintaining a calm, self-controlled presence on customer sites.
• Support personal systems (laptop, desktop, POS, workstation) when needed, and assist with third-party software involvement as part of service events.
• Manage reactive service events across an approximately 100-mile radius, balancing multiple priorities based on contract, customer, and business needs.
• Collaborate with escalation personnel and contribute to technical action plans to remediate technology issues and drive complete customer satisfaction.

What's Needed?

• Required: Experience and ability to troubleshoot hardware problems logically and systemically on HP print devices (DesignJet, A3, LaserJet).
• Strong skillset in personal systems (laptop, desktop, POS, workstation) to support a broader range of customer technology needs.
• Onsite, customer-facing experience with strong interpersonal communication skills (verbal and written), especially in person.
• Mechanical aptitude and comfort working with tools and alignment apparatus, including the ability to bend, crawl, stoop, sit, and lift/move up to 50 pounds.
• Ability to understand the business impact of service delivery, make sound business-based decisions, and complete administrative responsibilities with attention to detail.

What's in it for me?

• Work in a team-based, self-starting environment where you’ll handle real-world service challenges and keep learning.
• Build strong customer relationships by delivering solutions that support business needs while meeting contractual commitments.
• Use your technical and mechanical strengths to drive successful outcomes during fast-changing, on-site break/fix events.
• Receive an HP laptop to support your work in the field.
• Get mileage reimbursement and a cell phone service stipend while supporting customers across the New Orleans area.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Our client is seeking a HP Field Service Technician to join their team. As a HP Field Service Technician, you will be part of a customer-facing field support team delivering on-site break/fix and service solutions. The ideal candidate will have strong logical troubleshooting skills, a customer-first mindset, and the drive to manage multiple service priorities in a fast-paced environment.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year.