Houston Service Operations Coordinator - Impactful & Fast-Paced

Ellison Technologies, Inc.; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Ellison Technologies, Inc. in Houston, TX seeks a Service Operations Coordinator to support our Field Service Organization and deliver exceptional customer experiences.

You will coordinate service activities, resolve challenges, and help ensure efficient operations, reporting to the National Process Service Manager. You'll work with FSMs, FSEs, internal teams, and customers to manage service orders, communicate progress, and drive timely solutions that impact customers and our team’s success.

Qualifications

• Experience supporting a service organization, coordinating projects, or working in an operational or customer-facing administrative role would be valuable.

Responsibilities

• Customer Service & Communication: Serve as a valuable resource for internal and external customers, responding to inquiries, coordinating solutions, and helping create an outstanding customer experience.

Skills

Exceptional organizational skills

Customer-first mindset

Strong communication

Business systems proficiency

Sound judgment and problem-solving

Independence and accountability

Adaptability and positive attitude

Tools

Salesforce

Microsoft Office

Job description

Ellison Technologies, Inc. in Houston, TX seeks a Service Operations Coordinator to support our Field Service Organization and deliver exceptional customer experiences.

You will coordinate service activities, resolve challenges, and help ensure efficient operations, reporting to the National Process Service Manager. You'll work with FSMs, FSEs, internal teams, and customers to manage service orders, communicate progress, and drive timely solutions that impact customers and our team’s success.