Service Dispatcher

Lonestar Forklift, Inc.; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Medical, vision, and dental benefits

401K matching

Professional development opportunities

Job summary

Lonestar Forklift, Inc. in Houston, TX is seeking a Service Dispatcher to coordinate service jobs, schedule technicians, and ensure work meets customer needs efficiently.

This onsite role requires strong organizational skills, proficiency with MS Office and an ERP system, and excellent verbal and written communication with customers and internal teams. You will work with Service and Parts staff to optimize workloads, manage incoming leads, and uphold safety standards while delivering outstanding

Qualifications

• Experience with dispatching or scheduling.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong organizational and planning abilities.
• Customer-oriented mindset.
• Excellent verbal and written communication.
• Strong interpersonal skills with customers and colleagues.
• Ability to manage multiple demands concurrently.

Responsibilities

• Schedule, coordinate, and assign service jobs to Technicians.
• Manage new and ongoing work orders using an ERP system.
• Use the service scheduler to prioritize and schedule appointments.
• Communicate with Service and Parts teams to optimize workloads and meet customer needs.
• Manage incoming job leads using established processes.
• Maintain professional communication with customers.

Skills

Dispatching

MS Office

Organizational skills

Customer orientation

Communication skills

Interpersonal skills

Prioritization

Tools

ERP system

Job description

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.

The Opportunity

Lonestar Forklift is looking for an organized and customer-oriented Service Dispatcher to join our team in Houston, Texas. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

Essential Duties & Responsibilities

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous work experience related to dispatching or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Benefits & Perks

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

This is an onsite role based in Houston, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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