Service Dispatcher

Leavitt Industrial Group; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

Life Insurance & Disability

Employee Assistance Program

401K Matching

Professional Development

Job summary

Lonestar Forklift in Houston seeks a Service Dispatcher to coordinate service jobs, schedule technicians, and manage work orders in our ERP system. This onsite role requires strong organizational and customer-focused abilities, with collaboration across Service and Parts teams to meet client needs.

You will handle workload prioritization, billing support, and maintain professional communication with customers while ensuring safety standards are followed.

Qualifications

• Experience with dispatching or scheduling workflows.
• Proficiency in MS Office.
• Strong organizational and planning abilities.
• Customer-focused approach with excellent communication.
• Ability to collaborate with service teams and customers.
• Capacity to manage multiple priorities and deadlines.

Responsibilities

• Schedule, coordinate, and assign service jobs to technicians.
• Manage new and ongoing work orders using ERP.
• Prioritize appointments and optimize workloads.
• Communicate with Service and Parts teams to meet customer needs.
• Handle incoming job leads and maintain accurate records.
• Ensure safety programs are followed and incident reports completed.
• Review invoices and support billing processes.
• Maintain professional customer communications.

Skills

Dispatching / Scheduling

MS Office

Organizational skills

Customer-focused

Verbal and written communication

Interpersonal skills

Multitasking / prioritization

Tools

MS Office Suite

Job description

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.

The Opportunity

Lonestar Forkliftis looking for an organized and customer-oriented Service Dispatcher to join our team in Houston, Texas. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

Essential Duties & Responsibilities

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous work experience related to dispatching or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Benefits & Perks

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

This is an onsite role based in Houston, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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