Billing & Support Agent — Call Center

ChaseSource; Houston (TX); On-site; USD 31,000 - 32,000; Full time

Job summary

ChaseSource is hiring a Customer Service Representative for their Houston, TX call center. This full-time position involves assisting customers with account inquiries, processing payments, and maintaining detailed records of interactions. The ideal candidate will have excellent verbal communication skills, attention to detail, and the ability to cope with high call volumes. Previous experience in customer service and a high school diploma are required. The role offers a starting pay rate of $15.00/hour.

Qualifications

• Excellent communication skills are essential for assisting customers.
• Previous experience in a call center, collections, or customer service is preferred.
• Bilingual skills in English and Spanish are a plus.

Responsibilities

• Answer inbound calls and place outbound calls for customer assistance.
• Provide accurate information about account balances, due dates, and payment options.
• Process payments and confirm with customers.
• Document customer interactions in the system.
• Handle escalated issues according to company policies.

Skills

Strong verbal communication and active listening skills

Ability to remain calm and professional under pressure

Comfortable navigating computer systems

Basic math skills

Ability to follow scripts and personal touch

Team-oriented work ethic

Education

High School Diploma or GED

Job description

ChaseSource is hiring a Customer Service Representative for their Houston, TX call center. This full-time position involves assisting customers with account inquiries, processing payments, and maintaining detailed records of interactions. The ideal candidate will have excellent verbal communication skills, attention to detail, and the ability to cope with high call volumes. Previous experience in customer service and a high school diploma are required. The role offers a starting pay rate of $15.00/hour.