Houston Member Experience & Operations Specialist

Beyond International Group; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

401(k) with match

Holidays

Professional membership reimbursement

Phone reimbursement

Job summary

BEYOND FlexSpace in Houston, TX is hiring a Member Experience & Operations Associate to welcome members, support onboarding, and keep the workspace running smoothly. You will handle front desk tasks, organize spaces, process invoices, and assist with events while maintaining member relationships and daily operations.

The role emphasizes hospitality, organization, and proactive problem-solving across a collaborative team in a coworking environment. Local on-site work required.

Qualifications

• 1–3 years of experience in customer service, hospitality, administration, office operations, coworking, property management, or a similar environment preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office, Google Workspace, email, calendars, and business software.
• Experience with CRM, coworking software, invoicing, or administrative systems is a plus.
• Experience with events, hospitality, or member/customer service is a plus.

Responsibilities

• Create a welcoming and professional experience for members, guests, and prospective clients.
• Support member onboarding, move-ins, and day-to-day requests.
• Maintain an organized and welcoming front desk, common areas, meeting rooms, and hospitality spaces.
• Conduct daily walkthroughs and help ensure the workspace is ready for business.
• Receive, organize and forward member mail and packages and notify members of deliveries.
• Assist with meeting room preparation, reservations, and member services.
• Manage supplies, inventory, and operational needs.
• Report and follow up on maintenance, cleaning, technology, and facility issues.
• Maintain accurate member, prospect, and administrative records.
• Assist with agreements, onboarding documents, invoices, payment reminders, and administrative follow-up.
• Update CRM and coworking management systems.
• Respond to general inquiries, schedule tours, and assist prospective clients when needed.
• Organize community events, networking opportunities, and member engagement.
• Build positive relationships with our members and get to know their businesses.
• Identify problems, take initiative, and help find solutions before issues become bigger.

Skills

Customer service

Hospitality

Office operations

CRM experience

Communication skills

Time management

Tools

CRM software

Invoicing software

Coworking software

Microsoft Office

Google Workspace

Job description

BEYOND FlexSpace in Houston, TX is hiring a Member Experience & Operations Associate to welcome members, support onboarding, and keep the workspace running smoothly. You will handle front desk tasks, organize spaces, process invoices, and assist with events while maintaining member relationships and daily operations.

The role emphasizes hospitality, organization, and proactive problem-solving across a collaborative team in a coworking environment. Local on-site work required.