Member Experience Manager - Houston

Industrious; Houston (TX); On-site; USD 62,100 - 75,900; Full time

Benefits offered by this job

Healthcare (subsidized)

Paid time off

Wellness programs

Professional development grants

401k plan

Job summary

Industrious is hiring an on-site Member Experience Manager in Houston, TX. This full-time role requires living within an easy commute of Houston and working on site five days a week.

You will be the go-to problem solver, connector, and owner of the member experience, coordinating events and communications to deliver an exceptional day at work. You’ll identify potential members, engage with the local business community, and represent Industrious with pride.

Qualifications

• Experience in hospitality or member services preferred.
• Strong interpersonal and communication skills.
• Ability to plan and execute events and programming.

Responsibilities

• Be the go-to problem solver, momentum driver, and experience creator for members.
• You’re the connector and the person everyone knows.
• Organize all details and communications to ensure smooth operation at your location.
• Engage with the broader business community and communicate with leaders including CEOs.
• Identify potential members and deliver exceptional experiences for them.
• Plan and pull together events and behind-the-scenes efforts to ensure success.
• Help and support team members to create a positive environment.

Skills

Consultative sales

Event planning

Community engagement

Communication skills

Job description

Location

New York City

Employment Type

Full time

Department

Unit Ops

About the Role

This is an in‑person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Houston, TX. To help, our compensation package includes some great commuter benefits!

Our Member Experience Managers are the go‑to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

In a year you’ll know you’re successful if:

• You can confidently identify companies’ most important needs, enjoy being their tour guide, and deliver impactful solutions to them
• You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)

You’re a great fit for this role if:

• No member request is too big or too small for you to handle
• You’re energized by people and work well in a team
• Your attention to detail is something people comment on
• You’re resilient. You know growth only comes from embracing challenging and unpredictable days
• You’re willing to get your hands dirty one minute and think big picture the next

Compensation

The annual base compensation range for this role starts at $69,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up to $11,000 in performance‑related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity

Industrious is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.