Customer Success Manager

GetJobSmart; Houston (TX); On-site; USD 60,000 - 93,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision plan

401(k) with match

Tuition reimbursement

Professional development

Job summary

Onyx Prime Solutions in Houston, TX seeks an experienced Customer Success Manager to foster client relationships and ensure product success. The role emphasizes client satisfaction, onboarding collaboration with sales and product teams, and driving adoption.

A bachelor’s in a related field and 3–5 years in customer success are required. The position offers health insurance, a robust 401(k) match, and tuition reimbursement for professional development, plus opportunities to grow within a

Qualifications

• Bachelor's degree in a related field such as business, marketing, or similar.
• 3–5 years of experience in customer success or similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience with Jira or Asana and a fast-paced environment.

Responsibilities

• Build and maintain relationships with clients to ensure satisfaction and long-term success.
• Provide exceptional customer support and address concerns promptly.
• Monitor client usage and engagement to identify improvements.
• Collaborate with sales and product teams for onboarding and ongoing support.
• Track KPIs and report trends for improvement.
• Stay updated on industry trends and best practices in customer success.
• Liaise between clients and other departments to align goals.
• Participate in cross-functional projects supporting company growth.

Skills

Customer success

Relationship management

Communication

Problem-solving

Analytical skills

Team collaboration

Education

Bachelor's degree in a related field

Tools

Jira

Asana

Job description

Onyx Prime Solutions seeks a Customer Success Manager to join our team in Houston, TX. This full-time role involves managing client relationships to ensure product success, with a salary range of $60,000 to $92,637.

You will monitor client satisfaction, provide support, and address issues promptly. You will also collaborate with sales and product teams to enhance client experiences and drive product adoption.

This position is based in Houston, Texas, and you will work in a collaborative environment with a team of dedicated professionals focused on client success. In this role, you will have the opportunity to collaborate closely with your team members, each bringing their unique skills and expertise to the table. Together, you will work on various projects and initiatives aimed at meeting and exceeding client expectations. The team's collective goal is to ensure that every client receives personalized attention and support, fostering long-term relationships and driving client satisfaction. You will participate in regular team meetings, brainstorming sessions, and collaborative problem-solving to address client needs effectively. The supportive and inclusive atmosphere encourages open communication and innovation, allowing you to grow both personally and professionally within the organization.

The salary range for this role is $60,000 to $92,637 per year, providing a competitive compensation package. Employees can also benefit from a comprehensive health insurance plan that covers medical, dental, and vision care, ensuring their well-being and that of their families. Additionally, the company offers a robust retirement plan, including a 401(k) match, to help employees save for their future. Professional development opportunities are also available, such as tuition reimbursement for further education or certification programs, allowing employees to enhance their skills and advance their careers. These benefits contribute to a well-rounded compensation package that supports both the employee's financial and personal growth.

You must have a bachelor's degree in business, marketing, or a related field. Experience in customer success, relationship management, or a similar role is required. Strong communication and problem-solving skills are essential.

Responsibilities

• Build and maintain strong relationships with our clients to ensure their satisfaction and long-term success with our software solutions.
• Provide exceptional customer support and address client concerns or issues promptly and effectively.
• Monitor client usage and engagement with our products, and identify opportunities for improvement or additional value.
• Collaborate with our sales and product teams to ensure a seamless onboarding process and ongoing support for our clients.
• Track and report on key performance indicators (KPIs) related to customer success, and identify trends or areas for improvement.
• Stay up-to-date with industry trends and best practices in customer success, and implement relevant strategies to enhance our services.
• Act as a liaison between our clients and other departments, ensuring clear communication and alignment of goals.
• Participate in cross-functional projects and initiatives that support the growth and success of our company.

Qualifications

• Bachelor's degree in a related field, such as business, computer science, or a similar discipline.
• 3-5 years of experience in a customer success, customer support, or similar role, with a proven track record of success.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and drive positive change.
• Proficiency in project management tools and software, such as Jira, Asana, or similar.
• Experience working in a fast-paced, dynamic environment, with the ability to manage multiple priorities and meet deadlines.
• Knowledge of the energy industry and a passion for driving innovation and growth in this sector.
• Ability to work collaboratively in a team environment and contribute to the overall success of the company.