Front Office Host / PBX - Full Time

Hyatt Regency; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Complimentary room nights

Discounted room rates

Bereavement pay

Jury duty pay

Vacation leave

Sick leave

New child leave

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401K employer match

Employee stock plan

Complimentary meals

Direct deposit

Competitive wages

Job summary

Hyatt Regency Houston Downtown is seeking a Front Office Host / PBX Agent to join our downtown Houston team. You will greet guests, assist with check-in/check-out, and act as the central hub for hotel information and calls.

The role emphasizes exceptional service, attention to detail, and collaboration with other departments to ensure a seamless guest experience in a fast-paced setting.

Qualifications

• Previous customer service experience preferred in hospitality or Front Office.
• PBX, hotel operations, or call-handling experience preferred.
• Strong communication and observation skills.

Responsibilities

• Greet guests and handle registration, check-in, and check-out accurately.
• Process room assignments, keys, and guest transactions smoothly.
• Respond to guest inquiries and service recovery opportunities.
• Provide information on hotel services, amenities, and local attractions.
• Assist guests with reservations, directions, and transportation.
• Maintain a polished, professional appearance and demeanor at all times.
• Coordinate with hotel departments to ensure guest satisfaction.
• Answer and direct calls professionally and efficiently.
• Serve as PBX liaison, relaying guest needs to hotel staff.
• Document guest requests accurately using hotel systems.

Skills

Customer service

PBX

Call handling

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Organizational skills

Multitasking

Professional demeanor

Education

Hospitality experience

Tools

Hotel technology platforms

Computer systems

Job description

Organization

Hyatt Regency Houston Downtown

Summary

Join us for this incredible opportunity to be part of our team as a Front Office Host / PBX Agent at Hyatt Regency Houston located in downtown Houston. Not only will you be part of a rock-star team, but you will get to be part of a company that has been named one of the "100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Benefits

• Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• Direct deposit
• Competitive wages

The Front Office Host / PBX Agent is responsible for delivering exceptional guest service while supporting Front Office operations and serving as a central point of communication for the hotel. In this highly visible and guest-facing role, you will greet guests, assist with check-in and check-out procedures, and serve as a key source of information about the hotel and surrounding area. You will also support PBX operations by professionally handling incoming calls and connecting guests with hotel services. Your welcoming presence, attention to detail, and commitment to service excellence directly shape the guest experience from arrival to departure.

Responsibilities

• Welcome guests and complete the registration, check-in, and check-out processes with accuracy and professionalism
• Process room assignments, room keys, guest account transactions, and payments
• Respond promptly to guest inquiries, requests, and service recovery opportunities
• Provide information regarding hotel services, amenities, dining outlets, and local attractions
• Assist guests with reservations, directions, transportation information, and general hotel inquiries
• Maintain a polished and professional appearance and demeanor at all times
• Collaborate with other hotel departments to ensure guest satisfaction and seamless operations
• Answer and direct incoming calls in a professional, courteous, and efficient manner
• Serve as a communication link between guests and hotel departments through the PBX system
• Accurately document and relay guest requests using hotel communication tools and systems
• Maintain guest confidentiality and protect sensitive information
• Demonstrate strong attention to detail while managing multiple priorities in a fast-paced environment
• Uphold Hyatt standards and promote Hyatt's Culture of Care through exceptional guest service, professionalism, and teamwork

Qualifications

• Previous customer service experience required; hospitality or Front Office experience strongly preferred
• PBX, hotel operations, or call-handling experience preferred
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Strong interpersonal, problem-solving, and organizational skills
• Ability to multitask while handling guest interactions, telephone communications, and administrative responsibilities
• Proficiency with computer systems and ability to learn hotel technology platforms
• Professional demeanor and commitment to service excellence
• Ability to stand for extended periods and lift, push, or pull a moderate amount of weight
• Must be able to work a flexible schedule including mornings, evenings, overnights, weekends, and holidays as business requires

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.