FHA Mortgage Origination Specialist — Customer Care

Mmbba; Indianapolis (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and dental insurance

401K

Life, AD&D, and Voluntary Disability

PTO and holidays

Job summary

Leidos is seeking a Mortgage Origination Customer Service Representative in Indianapolis, IN to support HUD’s FHA programs. The role leverages your mortgage background as a loan processor, loan officer, or underwriter to assist clients with FHA guidelines and procedures.

You’ll benefit from a Monday–Friday schedule with benefits from day one, paid training, stock discounts, and opportunities for career mobility. The pay is $20–$22 per hour, with eligibility for overtime based on business needs.

Qualifications

• The ability to navigate multiple computer systems and applications and utilize search tools.
• Excellent time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Responsibilities

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Skills

Customer service

Time management

Communication

Typing

Education

High School diploma or GED

Tools

Knowledge database

Multiple computer systems

Job description

Leidos is seeking a Mortgage Origination Customer Service Representative in Indianapolis, IN to support HUD’s FHA programs. The role leverages your mortgage background as a loan processor, loan officer, or underwriter to assist clients with FHA guidelines and procedures.

You’ll benefit from a Monday–Friday schedule with benefits from day one, paid training, stock discounts, and opportunities for career mobility. The pay is $20–$22 per hour, with eligibility for overtime based on business needs.