Housing Stabilization Specialist

ACTION-Housing, Inc.; Pittsburgh (Allegheny County); On-site; USD 36,000 - 60,000; Full time

Job summary

ACTION-Housing, Inc. in Pittsburgh seeks a Housing Support Specialist to evaluate applications for the Housing Stabilization Program and help clients avoid eviction. You will collect demographic and program data and verify qualifications for Down Payment Assistance and Home Repair programs.

The role involves coordinating with homeowners and contractors, ensuring program requirements are met, maintaining updated records, and supporting clients through all stages of the assistance process.

Qualifications

• Three years' experience in housing support services or an Associate's Degree with one year of relevant client services experience.
• Strong customer service abilities with effective communication.
• Knowledge of landlord/tenant relationships and housing dynamics.
• Ability to build rapport, collaborate with partners and engage diverse populations.
• Counseling or social work experience is beneficial.

Responsibilities

• Collect and record applicant demographic information and program details in databases.
• Review and assess applications for Down Payment Assistance and Home Repair programs.
• Coordinate with homeowners and contractors to meet program requirements.
• Ensure project requirements are met and data is kept up to date.
• Maintain knowledge of all program steps to support all stages.

Skills

Customer service

Communication

Housing knowledge

Rapport building

Education

Associate's Degree

Job description

As Pittsburgh's largest non-profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self-sufficient lives. Since 1957, we've assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.

Job Summary

Responsible for evaluating client applications for the Housing Stabilization Program, which aims to help individuals avoid eviction and maintain their current housing.

Essential Functions

• Collect and record applicant demographic information, contractor banking and tax details, and other required information in designated databases.
• Review and assess client applications to determine qualification for Down Payment Assistance and Home Repair programs
• Manage Homeowners and contractors to ensure programmatic requirements are met for home repair programs
• Ensure project requirements are met and finalized
• Ensure current data and statistical information related to clients is consistently updated and organized.
• Maintain comprehensive knowledge of all steps within the Down Payment Assistance and Home Repair programs to provide support across all stages as needed.
• Additional duties as assigned.

Education And Experience

• Three (3) years' experience in housing support services required OR an Associate's Degree with one (1) year of relevant client services experience.

Required Skills/Abilities

• Demonstrates strong customer service abilities, including effective communication and professional phone interaction.
• Possesses working knowledge of landlord/tenant relationships and related housing dynamics.
• Proven ability to build rapport, collaborate with partners, conduct outreach, and engage individuals from diverse backgrounds.
• Counseling or social work experience is highly beneficial.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• General office environment.
• Physical strength to manipulate light to medium weight materials weighing 10 to 15 pounds on a regular basis.

POSITION DETAILS

• Schedule- 35 hours/week
• Status: Full-time
• Hours: Mon-Fri, 8am-4pm

EEO CLAUSE

ACTION-Housing, Inc. is an equal opportunity employer.