Housing Case Manager

ACTION-Housing, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

ACTION-Housing, Inc. is seeking a Housing Case Manager to oversee housing plans for young adults experiencing homelessness in the Pittsburgh area. You will coordinate wrap‑around services to support long‑term housing stability and ensure effective use of resources to promote success.

The role requires collaboration with clients, providers, and housing partners, maintaining documentation, and assisting with moving into units while teaching independent living skills.

Qualifications

• Bachelor’s degree in Social Services preferred.
• Prior experience with youth required.
• Strong written and verbal communication skills.

Responsibilities

• Oversee housing plans for young adults experiencing homelessness.
• Coordinate wrap‑around services to support stable housing.
• Maintain accurate documentation and case notes per DHS/HUD requirements.
• Build relationships with property managers, landlords, and service providers in Allegheny County.

Skills

Youth engagement

Communication

Teamwork

Organizational skills

Empathy

Education

Bachelor's degree in Social Services

Tools

Case management software

Job description

As Pittsburgh’s largest non-profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self‑sufficient lives. Since 1957, we’ve assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.

We are looking for a Housing Case Manager.

Job Summary

Working with the Rapid Re‑Housing and the Permanent Supportive Housing Programs, the Housing Case Manager will provide oversight of housing plans for young adults experiencing homelessness. The position is responsible for coordinating comprehensive wrap‑around services to support clients in securing and maintaining stable housing, and ensuring effective use of supportive services that promote long‑term housing stability.

Essential Functions

• Provide housing support for young adults
  • Ensure timely placement of young adults into appropriate housing in alignment with HUD requirements
  • Conduct initial and monthly inspections in compliance with HUD standards
  • Provide stable and desirable housing for young adults
• Meet with clients in the office and out in the community
• Develop and maintain positive relationships with clients
• Help to secure housing for program participants by visiting apartments throughout the Pittsburgh area and ensuring their cleanliness and safety
• Maintain and update necessary documentation for all young adults’ files per DHS regulations
• Document casework activities and client interactions through clear, timely written case notes
• Assist young adults with moving into their apartments, including securing donations and purchasing essential items to furnish units
• Teach and model independent living skills
• Establish and maintain relationships with property managers and landlords in Allegheny County, and other service providers as needed to discharge job responsibilities
• Prepare all reports as required by funding agencies
• Other duties as assigned

Job Requirements And Experience

• Bachelor’s Degree in Social Services preferred
• Prior experience working with youth is required

Required Skills & Abilities

• Demonstrate the ability to connect meaningfully with young people from a wide range of backgrounds
• Communicate clearly, respectfully, and effectively
• Demonstrate a strong and consistent commitment to the goals and values of the program
• Work collaboratively and contribute positively within a team environment
• Approach challenges with perseverance and a solutions‑focused mindset
• Adapt readily to changing needs, environments, and expectations
• Maintain strong organizational habits and attention to detail
• Exhibit empathy, compassion, and genuine care for others

Work Environment and Physical Demands

• General office environment
• Physical strength to manipulate light to medium weight materials weighing 10 to 15 pounds on a regular basis
• Significant local travel
• Occasional evening and weekend hours
• Maintain a physically and emotionally safe environment

Equal Opportunity Statement

ACTION‑Housing, Inc. is an equal opportunity employer.