Housing Stability & Tenant Support Manager

Bay Cove Human Services, Inc.; Chelsea (MA); On-site; USD 59,000 - 72,000; Full time

Job summary

Bay Cove Human Services in Massachusetts seeks a Tenancy Support Manager to coordinate housing operations, lease-ups, landlord relations, and tenancy stabilization efforts. You will partner with tenants, landlords, and service providers to overcome housing challenges and support stable housing, contributing to Bay Cove’s mission.

This exempt, full-time role requires travel across the Metro Boston region and strong administrative and written communication skills.

Qualifications

• At least three (3) years of experience in tenancy support or similar functions.
• Experience working with individuals who are unhoused is preferred.
• Demonstrated understanding of best practices in administration of Permanent Supportive Housing required.
• Demonstrated knowledge of state and federal homeless funding requirements preferred.
• Demonstrated professional writing, communication, interpersonal, and organizational skills required.
• Intermediate proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps required.
• Demonstrated passion for engaging with tenants, providers, and landlords to support successful tenancies.
• Demonstrated commitment to inclusivity and respectful engagement with diverse stakeholders.

Responsibilities

• Coordinate tenant lease-ups, including on-site meetings, documentation, and move-in requirements.
• Conduct and coordinate rental unit inspections at move-in, move-out, annually, and as needed.
• Serve as the primary point of contact for landlords and assigned tenants regarding housing-related matters.
• Collaborate with case management staff, landlords, and service providers to address tenant concerns and support housing stability.
• Attend and participate in monthly landlord and service provider meetings.
• Manage unit transfer and reasonable accommodation requests, ensuring required documentation is completed and submitted.
• Respond to incident reports, issue sublease violation notices, and coordinate tenancy support meetings when necessary.
• Support eviction prevention efforts by developing agreements with tenants and providers, coordinating with legal counsel, and representing the organization at eviction hearings.
• Maintain accurate and up-to-date lease, sublease, tenant income, rent certification, recertification, and payment records.
• Coordinate maintenance requests, repairs, tenant moves, unit cleanings, junk removal, vendors, invoices, and related expenses.
• Other job-related duties as assigned.

Skills

Tenancy support experience

Communications skills

Interpersonal skills

Organizational skills

Driver's license

Tools

Windows

Word

Google Apps

Job description

Bay Cove Human Services in Massachusetts seeks a Tenancy Support Manager to coordinate housing operations, lease-ups, landlord relations, and tenancy stabilization efforts. You will partner with tenants, landlords, and service providers to overcome housing challenges and support stable housing, contributing to Bay Cove’s mission.

This exempt, full-time role requires travel across the Metro Boston region and strong administrative and written communication skills.