Housing Stability & Tenancy Manager

Bay Cove Cape Cod; Chelsea (MA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Bay Cove Human Services seeks a Tenancy Support Manager to oversee housing operations, lease-ups, landlord relations, and tenancy stabilization across the Metro Boston region. The role partners with tenants, landlords, and service providers to maintain stable housing, coordinate inspections, manage documentation, and support eviction prevention and compliance with program requirements.

This exempt position requires at least three years in tenancy support and travel across the Metro Boston region

Qualifications

• At least three (3) years of tenancy support experience.
• Experience with unhoused individuals preferred.
• Understanding of Permanent Supportive Housing funding requirements preferred.
• Professional writing, communication, interpersonal, and organizational skills required.
• Intermediate proficiency in Windows/Word and Google Apps required.
• Willingness to travel weekly across the Metro Boston region.

Responsibilities

• Coordinate tenant lease-ups, meetings, documentation, and move-in requirements.
• Inspect rentals at move-in/move-out and annually.
• Serve as primary contact for landlords and tenants on housing matters.
• Collaborate with case management, landlords, and providers to support housing stability.
• Attend monthly landlord/provider meetings and coordinate tenancy support meetings as needed.
• Manage transfer requests, documentation, and reasonable accommodations.

Skills

Tenant support

Interpersonal

Communication

Driver's license

Bilingual

Tools

Google Workspace

Job description

Bay Cove Human Services seeks a Tenancy Support Manager to oversee housing operations, lease-ups, landlord relations, and tenancy stabilization across the Metro Boston region. The role partners with tenants, landlords, and service providers to maintain stable housing, coordinate inspections, manage documentation, and support eviction prevention and compliance with program requirements.

This exempt position requires at least three years in tenancy support and travel across the Metro Boston region