Tenancy Support Manager – PSH – HSS

Bay Cove Human Services, Inc.; Chelsea (MA); On-site; USD 59,000 - 72,000; Full time

Job summary

Bay Cove Human Services in Massachusetts seeks a Tenancy Support Manager to coordinate housing operations, lease-ups, landlord relations, and tenancy stabilization efforts. You will partner with tenants, landlords, and service providers to overcome housing challenges and support stable housing, contributing to Bay Cove’s mission.

This exempt, full-time role requires travel across the Metro Boston region and strong administrative and written communication skills.

Qualifications

• At least three (3) years of experience in tenancy support or similar functions.
• Experience working with individuals who are unhoused is preferred.
• Demonstrated understanding of best practices in administration of Permanent Supportive Housing required.
• Demonstrated knowledge of state and federal homeless funding requirements preferred.
• Demonstrated professional writing, communication, interpersonal, and organizational skills required.
• Intermediate proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps required.
• Demonstrated passion for engaging with tenants, providers, and landlords to support successful tenancies.
• Demonstrated commitment to inclusivity and respectful engagement with diverse stakeholders.

Responsibilities

• Coordinate tenant lease-ups, including on-site meetings, documentation, and move-in requirements.
• Conduct and coordinate rental unit inspections at move-in, move-out, annually, and as needed.
• Serve as the primary point of contact for landlords and assigned tenants regarding housing-related matters.
• Collaborate with case management staff, landlords, and service providers to address tenant concerns and support housing stability.
• Attend and participate in monthly landlord and service provider meetings.
• Manage unit transfer and reasonable accommodation requests, ensuring required documentation is completed and submitted.
• Respond to incident reports, issue sublease violation notices, and coordinate tenancy support meetings when necessary.
• Support eviction prevention efforts by developing agreements with tenants and providers, coordinating with legal counsel, and representing the organization at eviction hearings.
• Maintain accurate and up-to-date lease, sublease, tenant income, rent certification, recertification, and payment records.
• Coordinate maintenance requests, repairs, tenant moves, unit cleanings, junk removal, vendors, invoices, and related expenses.
• Other job-related duties as assigned.

Skills

Tenancy support experience

Communications skills

Interpersonal skills

Organizational skills

Driver's license

Tools

Windows

Word

Google Apps

Job description

Department/Program

Department/Program: Housing & Homeless Services

Schedule: Monday-Friday 9am-5pm

Reports To: Service Director – Housing & Homeless Services

Supervisory Responsibilities: Housing Operations Coordinator

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Job Summary

The Tenancy Support Manager coordinates housing operations and tenant support by managing lease-ups, inspections, landlord relations, maintenance, rent compliance, documentation, and tenancy stabilization efforts. The Tenancy Support Manager contributes to Bay Cove’s mission by partnering with tenants, landlords, and service providers to overcome housing challenges, maintain stable housing, and create a foundation for tenants to reach their personal goals.

This is an exempt position.

Essential Functions of Position

• Coordinate tenant lease-ups, including on-site meetings, documentation, and move-in requirements.
• Conduct and coordinate rental unit inspections at move-in, move-out, annually, and as needed.
• Serve as the primary point of contact for landlords and assigned tenants regarding housing-related matters.
• Collaborate with case management staff, landlords, and service providers to address tenant concerns and support housing stability.
• Attend and participate in monthly landlord and service provider meetings.
• Manage unit transfer and reasonable accommodation requests, ensuring required documentation is completed and submitted.
• Respond to incident reports, issue sublease violation notices, and coordinate tenancy support meetings when necessary.
• Support eviction prevention efforts by developing agreements with tenants and providers, coordinating with legal counsel, and representing the organization at eviction hearings.
• Maintain accurate and up-to-date lease, sublease, tenant income, rent certification, recertification, and payment records.
• Coordinate maintenance requests, repairs, tenant moves, unit cleanings, junk removal, vendors, invoices, and related expenses.
• Other job-related duties as assigned.

Requirements for the position

• At least three (3) years of experience in tenancy support or similar functions.
• Experience working with individuals who are unhoused is preferred.
• Demonstrated understanding of best practices in administration of Permanent Supportive Housing required.
• Demonstrated knowledge of state and federal homeless funding requirements preferred.
• Demonstrated professional writing, communication, interpersonal, and organizational skills required.
• Intermediate proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps required.
• Demonstrated passion for engaging with tenants, providers, and landlords to support successful tenancies.
• Demonstrated commitment to a sustained effort to seek out, acknowledge, and respect the diverse voices of all stakeholders and to advance inclusivity through every function of the role and the agency as a whole.
• Weekly travel across the Metro Boston region is required. Valid driver’s license required.
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages – Bilingual Spanish/English or English/Portuguese preferred.

Personal Characteristics

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholders/partners.

Physical Requirements

• Ability to regularly travel within the community to support individuals with housing related needs (driving, walking, or using public transportation).
• Ability to remain in a stationary position (e.g., sitting at a desk or in meetings) for extended periods while completing documentation and administrative tasks.
• Frequent communication with individuals, colleagues, and partners, requiring the ability to exchange accurate information in person, by phone, and in writing.
• Occasional lifting or carrying of program materials, supplies, or small equipment (up to 20 pounds).
• Must be able to enter and navigate various environments, including multi-story buildings without elevators.
• Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping.
• Ability to provide Cardiopulmonary Resuscitation (CPR) and overdose rescue (naloxone administration) if needed.

Other Qualifications

• None

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Salary Pay Rate: $65,000, annually