Housing Stability Program Coordinator

Homeward Bound of Marin; Novato (CA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

100% employer-paid medical, dental and

vision insurance

403(b) retirement plan with employer/

Three weeks of paid vacation annually

Employee Assistance Program

Lunch at administrative site

Collaborative mission-driven workplace

Job summary

Homeward Bound of Marin seeks a Program Coordinator to support Nuestra Casa and Oma Village families on housing stability and self-sufficiency. You will manage a caseload, coordinate enrollments, and connect families with housing resources, working closely with landlords, providers, and partners.

The role emphasizes trauma-informed care, accountability, and compassionate service, with opportunities to contribute to program enrollment, assessments, and outcome documentation in HMIS and Salesforce.

Qualifications

• Two to three years of experience working with under-resourced or low-income populations.
• Experience in residential or housing programs and knowledge of the Housing First model.
• Knowledge of life skills, money management, and tenant rights and responsibilities under fair housing laws.
• Knowledge of substance use and mental health issues that may affect housing stability.
• Strong communication, organization, documentation, collaboration, and crisis-management skills.
• A valid driver's license, current vehicle insurance, and the ability to drive approximately 250 miles per month between sites throughout Marin County.
• Ability to travel between housing sites, use a computer for moderate periods, occasionally stoop, crouch, kneel, or crawl, and lift or move up to 40 pounds.

Responsibilities

• Maintain a caseload of up to 18 families and provide comprehensive, housing-focused case management services.
• Support family intake, assessment, eligibility determination, documentation, enrollment, and housing placement.
• Complete CalAIM enrollments for eligible families and meet Enhanced Care Management and Community Supports requirements.
• Create and maintain assessments, care plans, service records, and outcome documentation in HMIS and HIPPO (Salesforce).
• Ensure documentation is timely, accurate, billing-ready, and prepared for quality reviews and audits.
• Serve as the primary Coordinated Entry contact for Nuestra Casa families and connect them with appropriate housing and resources.
• Work with residents, landlords, housing communities, shelter programs, and community partners to support housing retention.
• Help families address barriers, build life and money-management skills, and increase economic independence.
• Provide supportive counseling, referrals, crisis intervention, and strengths-based problem-solving.
• Conduct habitability inspections and annual assessments of residents’ service needs.
• Help fill housing vacancies promptly by coordinating qualified referrals with Homeward Bound programs and local partners.
• Partner with program and volunteer managers to coordinate volunteer-led events for families.
• Participate in staff meetings, supervision, training, chart reviews, and other quality-assurance activities.
• Maintain confidentiality and communicate with families, colleagues, and partners with respect, dignity, and kindness.

Skills

Caseload management

Housing-first experience

Communication skills

Organization skills

Crisis management

Driver's license

Travel between sites

Documentation skills

Education

Bachelor’s degree in social work or related field

Five years of comparable experience

Tools

HMIS

Salesforce

Job description

Homeward Bound of Marin seeks a Program Coordinator to support Nuestra Casa and Oma Village families on housing stability and self-sufficiency. You will manage a caseload, coordinate enrollments, and connect families with housing resources, working closely with landlords, providers, and partners.

The role emphasizes trauma-informed care, accountability, and compassionate service, with opportunities to contribute to program enrollment, assessments, and outcome documentation in HMIS and Salesforce.