Program Coordinator – Family Housing

Homeward Bound of Marin; Novato (CA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

100% employer-paid medical, dental and

vision insurance

403(b) retirement plan with employer/

Three weeks of paid vacation annually

Employee Assistance Program

Lunch at administrative site

Collaborative mission-driven workplace

Job summary

Homeward Bound of Marin seeks a Program Coordinator to support Nuestra Casa and Oma Village families on housing stability and self-sufficiency. You will manage a caseload, coordinate enrollments, and connect families with housing resources, working closely with landlords, providers, and partners.

The role emphasizes trauma-informed care, accountability, and compassionate service, with opportunities to contribute to program enrollment, assessments, and outcome documentation in HMIS and Salesforce.

Qualifications

• Two to three years of experience working with under-resourced or low-income populations.
• Experience in residential or housing programs and knowledge of the Housing First model.
• Knowledge of life skills, money management, and tenant rights and responsibilities under fair housing laws.
• Knowledge of substance use and mental health issues that may affect housing stability.
• Strong communication, organization, documentation, collaboration, and crisis-management skills.
• A valid driver's license, current vehicle insurance, and the ability to drive approximately 250 miles per month between sites throughout Marin County.
• Ability to travel between housing sites, use a computer for moderate periods, occasionally stoop, crouch, kneel, or crawl, and lift or move up to 40 pounds.

Responsibilities

• Maintain a caseload of up to 18 families and provide comprehensive, housing-focused case management services.
• Support family intake, assessment, eligibility determination, documentation, enrollment, and housing placement.
• Complete CalAIM enrollments for eligible families and meet Enhanced Care Management and Community Supports requirements.
• Create and maintain assessments, care plans, service records, and outcome documentation in HMIS and HIPPO (Salesforce).
• Ensure documentation is timely, accurate, billing-ready, and prepared for quality reviews and audits.
• Serve as the primary Coordinated Entry contact for Nuestra Casa families and connect them with appropriate housing and resources.
• Work with residents, landlords, housing communities, shelter programs, and community partners to support housing retention.
• Help families address barriers, build life and money-management skills, and increase economic independence.
• Provide supportive counseling, referrals, crisis intervention, and strengths-based problem-solving.
• Conduct habitability inspections and annual assessments of residents’ service needs.
• Help fill housing vacancies promptly by coordinating qualified referrals with Homeward Bound programs and local partners.
• Partner with program and volunteer managers to coordinate volunteer-led events for families.
• Participate in staff meetings, supervision, training, chart reviews, and other quality-assurance activities.
• Maintain confidentiality and communicate with families, colleagues, and partners with respect, dignity, and kindness.

Skills

Caseload management

Housing-first experience

Communication skills

Organization skills

Crisis management

Driver's license

Travel between sites

Documentation skills

Education

Bachelor’s degree in social work or related field

Five years of comparable experience

Tools

HMIS

Salesforce

Job description

Help Families Build Lasting Housing Stability

Homeward Bound of Marin is seeking a compassionate and organized Program Coordinator to support families at the Nuestra Casa program and Oma Village as they work toward housing stability, self-sufficiency, and personal goals.

Reporting to the Senior Director of Family Programs, you'll provide comprehensive, housing-focused case management, coordinate CalAIM services, support program enrollment, and connect families with community resources. You'll work closely with program staff, landlords, service providers, and community partners to help families maintain stable housing.

This is an opportunity for an experienced human-services professional who values Housing First, trauma-informed care, accountability, and compassionate service.

What You'll Do:

• Maintain a caseload of up to 18 families and provide comprehensive, housing-focused case management services
• Support family intake, assessment, eligibility determination, documentation, enrollment, and housing placement
• Complete CalAIM enrollments for eligible families and meet Enhanced Care Management and Community Supports requirements
• Create and maintain assessments, care plans, service records, and outcome documentation in HMIS and HIPPO (Salesforce)
• Ensure documentation is timely, accurate, billing-ready, and prepared for quality reviews and audits
• Serve as the primary Coordinated Entry contact for Nuestra Casa families and connect them with appropriate housing and resources
• Work with residents, landlords, housing communities, shelter programs, and community partners to support housing retention
• Help families address barriers, build life and money-management skills, and increase economic independence
• Provide supportive counseling, referrals, crisis intervention, and strengths-based problem-solving
• Conduct habitability inspections and annual assessments of residents’ service needs
• Help fill housing vacancies promptly by coordinating qualified referrals with Homeward Bound programs and local partners
• Partner with program and volunteer managers to coordinate volunteer-led events for families
• Participate in staff meetings, supervision, training, chart reviews, and other quality-assurance activities
• Maintain confidentiality and communicate with families, colleagues, and partners with respect, dignity, and kindness

You'll also provide emergency support when needed, which may include coordinating with law enforcement, psychiatric services, community agencies, and other Homeward Bound staff.

What We're Looking For

Required:

• Two to three years of experience working with under-resourced or low-income populations
• Experience in residential or housing programs and knowledge of the Housing First model
• Knowledge of life skills, money management, and tenant rights and responsibilities under fair housing laws
• Knowledge of substance use and mental health issues that may affect housing stability
• Strong communication, organization, documentation, collaboration, and crisis-management skills
• A valid driver's license, current vehicle insurance, and the ability to drive approximately 250 miles per month between sites throughout Marin County
• Ability to travel between housing sites, use a computer for moderate periods, occasionally stoop, crouch, kneel, or crawl, and lift or move up to 40 pounds

Preferred:

• Bachelor’s degree in social work, social welfare, psychology, or a related field, or five years of comparable work experience
• Experience supporting individuals or families experiencing homelessness
• Experience with CalAIM, Enhanced Care Management, Community Supports, HMIS, or Salesforce

Why Join Homeward Bound?

At Homeward Bound, our employees make a tangible difference every day. We believe supporting our team is essential to supporting our community.

We offer:

• 100% employer-paid medical, dental, and vision insurance
• 403(b) retirement plan with discretionary employer match
• Three weeks of paid vacation annually
• Employee Assistance Program
• Complimentary lunch at our administrative site
• A collaborative, mission-driven workplace where your work has lasting impact

Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.

Our competitive benefits package includes:

100% employer-paid medical, dental and vision insurance

Match for 403B retirement savings contribution