Housing Stability & Family Support Specialist

Urban Strategies Inc; Caguas (PR); On-site; USD 38,000 - 39,000; Full time

Job summary

Urban Strategies Inc. in Caguas, PR is seeking a Family Support Specialist to connect residents with services, support housing stability, and promote family wellbeing.

You will partner with schools, clinics, and nonprofits to design responsive programs and ensure durable outcomes. Ideal candidates have social services or outreach experience and are committed to trauma‑informed, culturally responsive planning.

Qualifications

• Bachelor's degree in social work, sociology, psychology, human services, public health, education, or related field.
• Experience in social services, community outreach, family support, resident services, education programs, health promotion, case management, or nonprofit/community-based work preferred.
• Commitment to strengths-based, family-focused, trauma-informed, and culturally responsive service planning.
• Ability to understand and apply place-based, resident-centered program models and work collaboratively with families and community partners.

Responsibilities

• Build partnerships with community-based organizations, schools, health providers, workforce programs, and public agencies that respond to resident-identified needs.
• Coordinate programs such as after-school activities, health and wellness events, education workshops, job readiness activities, onsite classes, and other family-centered services.
• Engage residents through outreach, one-on-one support, group activities, and community meetings to understand priorities, identify barriers, and connect families to appropriate resources.
• Provide direct resident support, including conducting assessments, developing family-centered service plans, making referrals, coordinating follow-up, and completing quarterly check-ins for residents with identified goals.
• Identify resident and family needs related to housing stability, health, education, employment, safety, and overall well-being, and locate community resources to address those needs.
• Collaborate with property management, resident leadership, schools, service providers, and community partners on neighborhood safety, resident engagement, and family support initiatives.
• Assist with program development, resource coordination, grant-related activities, and local site initiatives that strengthen services for residents and families.
• Maintain accurate records and document resident needs, referrals, progress, program participation, and outcomes in required systems, including LEARN.

Skills

Strong communication

Team collaboration

Organizational skills

Time management

Confidentiality

Interpersonal skills

Culturally aware

Independent work

Education

Bachelor's degree in social work, sociology, psychology, human services, public health, education, or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

case management systems

Job description

Urban Strategies Inc. in Caguas, PR is seeking a Family Support Specialist to connect residents with services, support housing stability, and promote family wellbeing.

You will partner with schools, clinics, and nonprofits to design responsive programs and ensure durable outcomes. Ideal candidates have social services or outreach experience and are committed to trauma‑informed, culturally responsive planning.