Family Support Specialist II

Urban Strategies Inc; Caguas (PR); On-site; USD 38,000 - 39,000; Full time

Job summary

Urban Strategies Inc. in Caguas, PR is seeking a Family Support Specialist to connect residents with services, support housing stability, and promote family wellbeing.

You will partner with schools, clinics, and nonprofits to design responsive programs and ensure durable outcomes. Ideal candidates have social services or outreach experience and are committed to trauma‑informed, culturally responsive planning.

Qualifications

• Bachelor's degree in social work, sociology, psychology, human services, public health, education, or related field.
• Experience in social services, community outreach, family support, resident services, education programs, health promotion, case management, or nonprofit/community-based work preferred.
• Commitment to strengths-based, family-focused, trauma-informed, and culturally responsive service planning.
• Ability to understand and apply place-based, resident-centered program models and work collaboratively with families and community partners.

Responsibilities

• Build partnerships with community-based organizations, schools, health providers, workforce programs, and public agencies that respond to resident-identified needs.
• Coordinate programs such as after-school activities, health and wellness events, education workshops, job readiness activities, onsite classes, and other family-centered services.
• Engage residents through outreach, one-on-one support, group activities, and community meetings to understand priorities, identify barriers, and connect families to appropriate resources.
• Provide direct resident support, including conducting assessments, developing family-centered service plans, making referrals, coordinating follow-up, and completing quarterly check-ins for residents with identified goals.
• Identify resident and family needs related to housing stability, health, education, employment, safety, and overall well-being, and locate community resources to address those needs.
• Collaborate with property management, resident leadership, schools, service providers, and community partners on neighborhood safety, resident engagement, and family support initiatives.
• Assist with program development, resource coordination, grant-related activities, and local site initiatives that strengthen services for residents and families.
• Maintain accurate records and document resident needs, referrals, progress, program participation, and outcomes in required systems, including LEARN.

Skills

Strong communication

Team collaboration

Organizational skills

Time management

Confidentiality

Interpersonal skills

Culturally aware

Independent work

Education

Bachelor's degree in social work, sociology, psychology, human services, public health, education, or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

case management systems

Job description

Job DetailsJob Location: Caguas Office - Caguas, PR 00725 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $38,000.00 - $39,000.00 Salary/year REPORT TO: Project Manager

LOCATION

Caguas, Puerto Rico

STATUS

Full Time

BACKGROUND

For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that all of our families are stable and thriving.

JOB SUMMARY

The Family Support Specialist (FSS) will serve as a trusted resource and connector for residents, families, and community partners in a defined community or housing development. This role is ideal for candidates with experience in social work, community outreach, case management, education, health promotion, resident services, or community-based programming. The Specialist will work directly with residents to identify strengths, address barriers, connect families to services, and support housing stability, wellness, education, employment, and overall family success. The FSS will also build relationships with schools, health providers, nonprofit organizations, public agencies, and resident leaders to develop responsive programs that reflect community priorities and promote long-term positive outcomes.

Direct Service Delivery and Community Engagement Responsibilities

• Build and maintain effective partnerships with community-based organizations, schools, health providers, workforce programs, and public agencies that respond to resident-identified needs.
• Support and coordinate programs such as after-school activities, health and wellness events, education workshops, job readiness activities, onsite classes, and other family-centered services.
• Engage residents through outreach, one-on-one support, group activities, and community meetings to understand priorities, identify barriers, and connect families to appropriate resources.
• Provide direct resident support, including conducting assessments, developing family-centered service plans, making referrals, coordinating follow-up, and completing quarterly check-ins for residents with identified goals.
• Identify resident and family needs related to housing stability, health, education, employment, safety, and overall well-being, and locate community resources to address those needs.
• Collaborate with property management, resident leadership, schools, service providers, and community partners on neighborhood safety, resident engagement, and family support initiatives.
• Assist with program development, resource coordination, grant-related activities, and local site initiatives that strengthen services for residents and families.
• Maintain accurate records and document resident needs, referrals, progress, program participation, and outcomes in required systems, including LEARN.

QUALIFICATIONS

• Bachelor's degree in social work, sociology, psychology, human services, public health, education, community development, or a related field. Equivalent relevant experience may be considered.
• Experience in social services, community outreach, family support, resident services, education programs, health promotion, case management, or nonprofit/community-based work preferred.
• Commitment to strengths-based, family-focused, trauma-informed, and culturally responsive service planning.
• Ability to understand and apply place-based, resident-centered program models and work collaboratively with families and community partners.
• Ability and commitment to handle confidential and privileged information in a professional manner.
• Ability to work effectively as part of a team and maintain positive internal and external relationships.
• Possession of a valid driver’s license and availability of automobile for work use.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Outlook, Word, Excel, and commonly used data or case management systems.

Skills and/or competencies required

• Strong interpersonal, verbal, and written communication skills, including the ability to build trust with residents and collaborate with diverse community stakeholders.
• Strong organizational, planning, documentation, and time management skills.
• Respect for confidentiality, professional boundaries, and ethical communication when working with residents, colleagues, and partner organizations.
• Ability to work in a fast-paced, community-based environment with flexibility, initiative, and sound judgment.
• Ability to work respectfully and effectively with culturally diverse individuals, families, and communities.
• Ability to work independently while contributing to a collaborative team environment focused on shared goals and measurable outcomes.

Not required but recommended

• Bilingual