Housing Stability & Family Services Case Manager

Avalon Housing; Ann Arbor (MI); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental & Vision

Life Insurance & Disability

403(b) Retirement Plan

Community events & wellness programs

Job summary

Avalon Housing is seeking a Family Services Support Coordinator to provide outreach and case management to tenants, helping them achieve housing stability. You will collaborate with property management, community partners, and services to coordinate supports for individuals and families in Washtenaw County.

The role emphasizes housing-first support, trauma-informed practice, and harm-reduction approaches while fostering an inclusive, supportive community for residents and their families.

Qualifications

• Bachelor's or Master's degree in a social or behavioral science or three years of relevant experience.
• Experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders.
• Skilled in crisis response situations.
• Must possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need.
• Proven ability to manage partnerships with a high degree of skill while upholding Avalon's mission and values.
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs; experience with harm reduction and trauma-informed care.
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to work well with diverse populations in a non-judgmental way.

Responsibilities

• Provide ongoing, active outreach and creative engagement to tenants
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
• Negotiate and advocate with external community resources providing medical, mental health, substance use, and other supports
• Assist tenants with conflict resolution among tenants and neighbors
• Work to build community and peer support among tenants, including organizing community events and activities
• Meet documentation requirements as dictated by program need
• Work with clients in their homes, in community centers, and in the larger community
• Participate in on-call rotation and occasional evening and weekend work as necessary
• Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands-on assistance

Skills

Crisis response

Partnership management

Harm reduction

Trauma-informed care

Diversity & inclusion

Engagement with hard-to-reach clients

Education

Bachelor's degree in social/behavioral science

Master's degree in social/behavioral science

Three years of relevant experience

Job description

Avalon Housing is seeking a Family Services Support Coordinator to provide outreach and case management to tenants, helping them achieve housing stability. You will collaborate with property management, community partners, and services to coordinate supports for individuals and families in Washtenaw County.

The role emphasizes housing-first support, trauma-informed practice, and harm-reduction approaches while fostering an inclusive, supportive community for residents and their families.