Family Services Support Coordinator Case Manager

Avalon Housing; Ann Arbor (MI); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

403(b) plan

Vacation & holidays

Life / AD&D / Disability plans

Wellness programs

Job summary

Avalon Housing in Ann Arbor, MI seeks a Family Services Support Coordinator to provide outreach, conduct assessments, and connect tenants to housing and supportive services.

You will collaborate with property management and community partners, help tenants develop action plans, and assist with daily living needs while maintaining strict documentation and reporting.

This full-time role offers benefits including health, dental, vision, retirement plan and generous paid time off.

Qualifications

• Bachelor's or Master's degree in a social or behavioral science field.
• Three years of relevant experience in housing, social work, or case management are acceptable.

Responsibilities

• Provide ongoing outreach and engagement to Avalon tenants.
• Conduct comprehensive assessments and help tenants develop action plans.
• Coordinate eviction prevention efforts with property management to support housing permanency.
• Advocate with external community resources for medical, mental health, substance use, and other supports.
• Assist tenants with conflict resolution among tenants and neighbors.
• Build community and peer support among tenants through events and activities.
• Meet documentation requirements dictated by program needs.
• Work with clients in homes, community centers, and the wider community.
• Participate in on-call rotation and occasional evenings/weekends as needed.
• Assist tenants with daily living activities such as transportation, housing, and shopping.

Skills

Tenant outreach

Case management

Collaboration with partners

Crisis response

Advocacy

Diversity & inclusion

Community building

Documentation

Education

Bachelor's or Master's degree in social/behavioral science

Three years of relevant experience

Job description

Job Description: Family Services Support Coordinator (Case Manager)

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

Using a Housing First approach, Avalon's Family Services Support Coordinators provide outreach, case management and housing support services to Avalon tenants in households with minor children. The individuals we serve face many challenges, including mental illness, substance use disorders, and/or chronic medical conditions in addition to chronic homelessness. Our clients live in Avalon Housing units, with private landlords or in public housing located within Washtenaw County.

Support Coordinators collaborate with community partners to coordinate delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of our clients, either through direct service or connections to appropriate resources.

Paid Time Off

Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!

Medical Benefits:

Full-time employees can select from three comprehensive medical insurance plans, including coverage options for your family. Plus, Avalon covers dental & vision insurance - with no per-payroll premium contribution!!

Life and Disability Plans:

Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.

403(b) Retirement Plan:

Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Core Responsibilities Include:

• Provide ongoing, active outreach and creative engagement to tenants
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
• Negotiate and advocate with external community resources providing medical, mental health, substance use, and other supports
• Assist tenants with conflict resolution among tenants and neighbors
• Work to build community and peer support among tenants, including organizing community events and activities
• Meet documentation requirements as dictated by program need
• Work with clients in their homes, in community centers, and in the larger community
• Participate in on-call rotation and occasional evening and weekend work as necessary
• Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands‑on assistance

Desired Qualifications & Experience

• Bachelor's or Master's degree in a social or behavioral science or relevant field or three years of relevant experience
• Experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations
• Skilled in crisis response situations
• Must possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need
• Proven ability to manage partnerships with a high degree of skill while upholding Avalon's mission and values, particularly when working with stakeholders who may have differing perspectives or priorities
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs; experience with harm reduction and trauma-informed care
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to work well with diverse populations in a non-judgmental way.

Job Title: Family Services Support Coordinator

Reports to: Family and Community Services Team Lead

Location: This position is based in Ann Arbor, MI.

Status: Full time position, salaried, exempt

Starting Wage: $47,590

Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short and long-term disability plans, Employee Assistance & Wellness programs

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.