Housing Stability Case Manager - Retention & Support

ACCESS; Medford (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

ACCESS seeks a Housing Stabilization Case Manager, Housing Retention to join a multidisciplinary team supporting low-income participants facing housing instability. The role focuses on securing permanent housing opportunities while delivering trauma-informed, coordinated care to vulnerable populations, including seniors and the disabled.

The position emphasizes collaboration with community partners, timely data entry, and applying program criteria to determine assistance such as security

Qualifications

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• At least 1 year of experience working with vulnerable populations or similar experience in evaluating eligibility for households and linking them to resources.
• Ability to interact effectively with diverse individuals and groups across educational, ethnic, and socioeconomic backgrounds.
• Strong interpersonal, written and oral communication skills.

Responsibilities

• Return phone calls, respond to inquiries, and review program applications accurately and timely.
• Interview and screen participants to determine eligibility for Federal and State programs.
• Maintain a minimum caseload of households in ACCESS housing stabilization programs.
• Assist participants in setting short- and long-term housing goals to improve sustainability.

Skills

Empathy & listening

Trauma-informed

Communication skills

Collaboration

Problem-solving

Tools

Microsoft Office

Web-based applications

Job description

ACCESS seeks a Housing Stabilization Case Manager, Housing Retention to join a multidisciplinary team supporting low-income participants facing housing instability. The role focuses on securing permanent housing opportunities while delivering trauma-informed, coordinated care to vulnerable populations, including seniors and the disabled.

The position emphasizes collaboration with community partners, timely data entry, and applying program criteria to determine assistance such as security