Housing Stability Case Manager - Trauma-Informed

Women In Need (Win); New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Women In Need (Win) is seeking a Case Manager - Supportive Housing in New York to help families maintain housing stability and achieve personal goals. You will provide trauma-informed case management, coordinate services, and collaborate with property managers to support ongoing housing retention and family well-being.

The role emphasizes comprehensive intake, individualized plans, and advocacy to connect clients with benefits and educational or employment opportunities.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or related field; 2 years of relevant experience preferred.
• Or an Associate degree with 3 years of direct client-facing human services experience.
• Experience with supportive housing, homeless services, family services, or related programs.
• Knowledge of trauma-informed care, housing retention strategies, and case management best practices.
• Experience with diverse and vulnerable populations; familiarity with public benefits systems.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of admission and complete intake documentation.
• Develop, implement, and monitor individualized service plans and ILPs for housing stability and self-sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and trauma-informed services.
• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management to maintain housing and prevent arrears.
• Monitor progress, conduct follow-up meetings, and document in CARES, Awards, and the Uniform Client Chart.
• Collaborate with property managers, teams, and partners to support housing retention and well-being.

Skills

Trauma-informed care

Case management

Education

Bachelor's degree in Social Work or related field

Associate degree + 3 years direct client-facing experience

Job description

Women In Need (Win) is seeking a Case Manager - Supportive Housing in New York to help families maintain housing stability and achieve personal goals. You will provide trauma-informed case management, coordinate services, and collaborate with property managers to support ongoing housing retention and family well-being.

The role emphasizes comprehensive intake, individualized plans, and advocacy to connect clients with benefits and educational or employment opportunities.