Housing Stability Case Manager – Supportive Services

Low Income Housing Institute; Olympia (WA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Vacation & sick leave

Paid holidays

Medical / Dental / Vision insurance

Life and AD&D insurance

401k plan

403b plan

Employee Assistance Program

Travel assistance program

Aflac

Job summary

The Low Income Housing Institute (LIHI) in Olympia seeks a dedicated Supportive Services Case Manager to help formerly homeless individuals stabilize in permanent housing. You will conduct intake assessments, develop housing stability plans, coordinate resources, and provide crisis intervention and information/referral services.

This full-time role requires collaboration with tenants, building management, and community organizations; English proficiency, problem solving, and de-escalation skills

Qualifications

• Requires a Bachelor degree in Social Work or related field, or an Associate degree with 3 years of experience.
• Ability to possess sound judgement and problem solving abilities.
• Expansive knowledge of local, regional, state and national resources.
• Able to read, write and communicate in English.
• Ability to independently de-escalate/resolve conflict.
• At least two years' experience with a diverse population.
• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.

Responsibilities

• Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.
• Determine clients’ needs and goals by completing intake assessment.
• Partner with residents to develop housing stability plan (plan and establish goals).
• Evaluate risk to housing stability and deploy risk mitigation strategies.
• Facilitate care coordination/ resource connectivity with local agencies to provide services that meet the needs of LIHI clients.
• Assist residents with applying to benefits/entitlement programs.
• Observe and encourage progress; provide support; adjust goals.
• Lead crisis intervention/de-escalation actions.
• Participate in staff meetings and planning sessions.
• Collaborate/partner with interdisciplinary team members to support each resident.
• Engage in role-appropriate advocacy efforts.
• Organize and facilitate community events for residents to build community.
• Maintain clients’ records by completing case notes; logging events and progress.
• Communicate with interdisciplinary team to support housing stability efforts.
• Complete resident discharge and transition planning, as needed.
• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site life skill development activities for clients.
• Produce needed written materials, including community newsletters.
• Improve staff competence by providing peer education and support.
• Support department budget through fiscally responsible spending; cost saving actions.
• Assist supportive services management with grant application and reporting.
• Continuously increase job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for detailed reporting and documenting all incidents and maintenance needs...
• Foster a clean and safe environment.
• Be able to process and submit expense reports, as needed
• Engage with assigned training and comply with training deadlines
• Utilize PPE and follow PPE protocols.
• Other duties as assigned.

Skills

Judgement & problem solving

Resources knowledge

English proficiency

De-escalation

Diversity experience

Evenings/weekends flexibility

MS Excel / Word / Google Docs

Education

Bachelor's degree in Social Work or related field

Associate degree + 3 years experience

Master’s degree in Social Work or related field

Tools

MS Excel

MS Word

Google Docs/Sheets

Company e-mail

Job description

The Low Income Housing Institute (LIHI) in Olympia seeks a dedicated Supportive Services Case Manager to help formerly homeless individuals stabilize in permanent housing. You will conduct intake assessments, develop housing stability plans, coordinate resources, and provide crisis intervention and information/referral services.

This full-time role requires collaboration with tenants, building management, and community organizations; English proficiency, problem solving, and de-escalation skills