Supportive Services Case Manager

Low Income Housing Institute; Seattle (WA); Presencial; USD 40.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous vacation and sick leave

10 paid holidays and 1 floating

Employer-Paid Medical, Dental, and Vis

Employer-Paid Life and AD&D Insurance

401k for unionized employees (throughO

403b for non-union employees

Employee Assistance Program

Travel Assistance Program

Aflac offered for all employees

Descripción de la vacante

Low Income Housing Institute (LIHI) is seeking a Supportive Services Case Manager in Seattle to provide case management for residents at risk of eviction and to connect them with essential services. You will work closely with building management and residents to create and implement housing stability plans.

The role requires strong English communication, ability to navigate resources, and experience with diverse populations.

Formación

• Bachelor's degree in Social Work or related field.
• Associate degree with 3 years of experience.
• Ability to read, write and communicate in English.
• Experience with diverse populations.
• Flexibility to work evenings or weekends as needed.
• Knowledge of MS Excel, MS Word, Google Docs/Sheets and company e-mail for reports.

Responsabilidades

• Offer case management for selected clients at risk of eviction or self-identified.
• Determine clients’ needs and goals via intake assessment.
• Collaborate with residents to develop housing stability plans.
• Evaluate risk to housing stability and deploy risk mitigation strategies.
• Coordinate with local agencies to provide services meeting client needs.
• Assist residents with applying to benefits/enrollment programs.
• Maintain client records and progress notes; report as required.
• Foster interdepartmental collaboration and advocacy for residents.

Conocimientos

Problem solving

English communication

De-escalation

Educación

Bachelor's degree in Social Work or related field

Associate degree with 3 years of experience

Herramientas

MS Excel

MS Word

Google Docs/Sheets

Company e-mail

Descripción del empleo

Supportive Services Case Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

012P01 Full Time Regular Clerical John Fox Place / Nesbit Family Housing, Seattle, WA, US

Location: John Fox Place - Seattle, WA

Hours: Monday-Friday 10AM-6:30PM

Reports To: Supportive Services Manager

Position Type: Non-exempt, unionized position (OPEIU 8).

Pay Range: $29.20-34.61

Salary Range: $29.20 To $34.61 Hourly

Responsibilities:

• Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.
• Determine clients’ needs and goals by completing intake assessment.
• Partner with residents to develop housing stability plan (plan and establish goals).
• Evaluate risk to housing stability and deploy risk mitigation strategies.
• Facilitate care coordination/ resource connectivity with local agencies to provide services that meet the needs of LIHI clients.
• Assist residents with applying to benefits/entitlement programs.
• Observe and encourage progress; provide support; adjust goals.
• Lead crisis intervention/de-escalation actions.
• Participate in staff meetings and planning sessions.
• Collaborate/partner with interdisciplinary team members to support each resident.
• Engage in role-appropriate advocacy efforts.
• Organize and facilitate community events for residents to build community.
• Maintain clients’ records by completing case notes; logging events and progress.
• Communicate with interdisciplinary team to support housing stability efforts.
• Complete resident discharge and transition planning, as needed.
• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site life skill development activities for clients.
• Produce needed written materials, including community newsletters.
• Improve staff competence by providing peer education and support.
• Support department budget through fiscally responsible spending; cost saving actions (e.g. solicit donations for programming activities).
• Assist supportive services management with grant application and reporting (e.g. provide impact stories, supportive insights).
• Continuously increase job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
• Foster a clean and safe environment.
• Be able to process and submit expense reports, as needed
• Engage with assigned training and comply with training deadlines
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor degree in Social Work or related field, or Associate degree with 3 years of experience.
• Ability to possess sound judgement & problem solving abilities.
• Expansive knowledge of local, regional, state & national resources.
• Able to read, write and communicate in English.
• Ability to independently de-escalate/resolve conflict.
• At least two years’ experience working with a diverse population.
• Flexibility to work evenings or weekends, as needed.
• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.

Preferred Qualification:

• Knowledge of eviction prevention methods.
• Master’s degree in Social Work or related field.
• CPR/First Aid certified.

Other Requirements:

• Must have reliable transportation.
• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.
• Must be able to pass a driving record check.
• Must pass criminal background checks and drug screening.

Physical Requirements for this position can be found here.

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive. #hp

Monday-Friday 8AM-4:30PM

40 hours a week - Monday-Friday 8AM-4:30PM