Housing Case Manager — Supportive Housing

Plymouth Housing Group; Redmond (WA); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

403(b)

Employee Assistance Program

ORCA pass

Job summary

Plymouth Housing in Seattle, WA seeks a Case Manager to support residents on-site within the Resident Well-Being Care team. You will provide services to promote housing stability and well-being, guided by harm reduction and Housing First principles.

The role carries a defined caseload, is tied to a specific building, and may shift as service needs change. This is a unionized position represented by Local 8 of OPEIU.

Qualifications

• BA/BS degree in a human service field; substitution allowed with experience.
• Minimum 1 year of experience as a case manager in housing, behavioral health, or social services.
• Experience in Permanent Supportive Housing is preferred.

Responsibilities

• Develop and maintain ISPs with residents to address housing stability and goals.
• Maintain knowledge of community resources to maximize resident access.
• Assist residents with scheduling, transportation, and appointments.
• Advocate and collaborate with community providers to ensure continuity of care.
• Coordinate with Housing Operations for housing stability support (rental assistance, paperwork, improvements).
• Respond to crises using trauma-informed, harm-reduction practices and contact emergency services when required.
• Address resident complaints and escalate to the Residential Well-Being Manager as needed.
• Collaborate with internal behavioral health team for cohesive service delivery.
• Attend supervision and team meetings to discuss resident issues and program goals.
• Work with Plymouth departments for information gathering and program activities.
• Maintain a safe and sanitary environment and confidential records.

Skills

Communication skills

Organizational skills

Time management

Problem solving

Empathy

Team player

MS Office

Transportation

Education

BA/BS in human services

Tools

Databases

Technology tools

Job description

Plymouth Housing in Seattle, WA seeks a Case Manager to support residents on-site within the Resident Well-Being Care team. You will provide services to promote housing stability and well-being, guided by harm reduction and Housing First principles.

The role carries a defined caseload, is tied to a specific building, and may shift as service needs change. This is a unionized position represented by Local 8 of OPEIU.