Housing Stability Advocate

The Salvation Army USA Eastern Territory; Beaver Falls (Beaver County); On-site; USD 42,000 - 56,000; Full time

Job summary

The Salvation Army USA Eastern Territory seeks a dedicated Case Manager to support homeless households through rapid rehousing, coordinating intake, housing placement, and service linkage in accordance with HUD/CoC guidelines. You will document progress, maintain client files, and assist with transportation arrangements.

Ideal candidates have a Bachelor's in Human Services and at least two years in housing or crisis programs. Bilingual Spanish/English is preferred.

Qualifications

• Bachelor's degree in Human Services or related field.
• At least two years of experience in a housing, behavioral health or crisis-oriented program which includes one year involvement with the homeless.
• Knowledge of homelessness, mental health, drug and alcohol, and crisis intervention is
• Familiarity with service models such as Motivational Interviewing, Housing First, Harm Reduction, and Trauma Informed Care preferred.

Responsibilities

• Represent The Salvation Army, the church and service programs in a professional and caring manner.
• Maintain client confidentiality at all times.
• Provide case management to households referred to the Rapid Rehousing program including intake/assessment, housing location/inspection, lease negotiation, goal setting/tracking, service planning, referrals, linkage to community-based services, discharge planning, and financial assistance based upon HUD/CoC guidelines, available resources, and policies and procedures of The Salvation Army.
• Promote access to and effective utilization of mainstream benefits, such as transportation assistance, income and non-income benefits, and SSI/SSDI technical assistance.
• Provide services consistent with a Housing First, strengths based, harm reduction and trauma informed approach.
• Maintain face to face contact with clients at least monthly and phone contact with clients as frequently as needed.
• Review service plans monthly and update at least every three months.
• Document all contacts and attempted contacts with a client via a case note within two business days.
• Complete annual assessments in HMIS within 30 days before or after the anniversary of the date of engagement.
• Maintain confidential and accurate client files with all required documentation and detailed case notes in compliance with the policies and procedures of The Salvation Army, HUD/CoC and all other funders.
• Enter required information in the HMIS database within two business days.
• Assist with helping clients obtain transportation to appointments.
• Achieve the following annual program outcomes: At least 81% of households will maintain their housing or exit to another permanent housing placement, At least 45% of households will increase their income, Households should move into permanent housing within an average of 30 days.
• Produce and submit statistical reports in a timely manner.
• Participate in continuous quality improvement reviews.
• Network with community agencies and participate in collaborative networks such as the CoC to stay current on services available, explore potential partnerships, and to address issues that are relevant to the community.
• Participate in staff meetings, trainings, conferences and other professional development opportunities for social services/technical skills improvement.
• Refer clients seeking spiritual guidance to the Corps Officers.
• The above duties and responsibilities are not all inclusive and may be modified to include other job-related duties at the discretion of the supervisor.

Skills

Case management

Crisis intervention

Communication

Time management

Teamwork

Bilingual Spanish/English

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft 365 (Outlook, Word, Excel)

Job description

The Salvation Army USA Eastern Territory seeks a dedicated Case Manager to support homeless households through rapid rehousing, coordinating intake, housing placement, and service linkage in accordance with HUD/CoC guidelines. You will document progress, maintain client files, and assist with transportation arrangements.

Ideal candidates have a Bachelor's in Human Services and at least two years in housing or crisis programs. Bilingual Spanish/English is preferred.