Housing Stability Specialist

The Salvation Army USA Western Territory; Glendale (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Housing Navigator to develop and implement housing plans for program participants, facilitate housing stability, and coordinate external resources and referrals to secure housing opportunities.

The role emphasizes high-quality case management, collaboration with landlords and housing programs, and assisting families with housing applications, documentation, and follow-ups to achieve permanent housing.

Qualifications

• BA in human services field with minimum of two years of experience (or) AA degree with four years of experience. Or equivalent five years' experience in the field.
• Bilingual English/Spanish strongly preferred.
• Must possess a valid Class C California Driver's License.
• Previous HMIS experience preferred.
• Must pass criminal background check in order to be eligible for employment.

Responsibilities

• Provides strength-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing.
• Monitor, implement and enforce the applicable policies of the program by use of evidence-based practices in service delivery such as intensive case management, motivational interviewing, harm reduction, critical time intervention, and housing first practices.
• Ensure compliance with all applicable laws and regulations that govern the program.
• Developing relationships and partnerships with landlords or property managers.
• Maintain inventory of housing opportunities: low-income housing, government permanent housing and affordable housing, etc.
• Provide linkage to community resources which promote long-term housing retention.
• Understand the rules and regulations of the local and federal housing programs used by Los Angeles County community providers; including Rapid Rehousing, Flexible Housing Subsidy Pool, Tenant Based Rental Assistance, Section 8 and other programs.
• Monitoring and evaluating program participant progress through monthly follow ups.
• Monitor and evaluate program participant progress by developing an individualized housing and service plan, including planning a path to permanent housing stability and conducting any necessary re‑evaluations.
• Maintain and update resident's information as required by HMIS and ensure the accuracy of resident records, evidence of goals completed, and the compilation of data for demographic reports.
• Facilitate access to services required to foster housing readiness (credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities, etc.)
• Accompany families to housing appointments, assist families in their housing search, and assist with housing documentation completion.
• Provide information and instruction to clients regarding how to complete housing application, housing search, tenant rights and responsibilities including the observation of rental agreement rules/being a good neighbor.
• Work closely with other agency programs or departments to maximize participant outcomes: Work Source Center, DPSS, FSC, DMH, DHS.
• Ensure HIPPA compliance regarding all client matters.
• Other duties as assigned.

Skills

Empathy & advocacy

Communication

Organizational skills

Bilingual English/Spanish

Housing policy knowledge

Education

Bachelor's in Human Services or related field

2+ years in housing/homelessness services (or 4+ years with AA)

Job description

The Salvation Army USA Western Territory is seeking a Housing Navigator to develop and implement housing plans for program participants, facilitate housing stability, and coordinate external resources and referrals to secure housing opportunities.

The role emphasizes high-quality case management, collaboration with landlords and housing programs, and assisting families with housing applications, documentation, and follow-ups to achieve permanent housing.