Housing Solutions Navigator for Families in Crisis

Compass Family Services; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

Compass Family Services in San Francisco is seeking a Housing Problem Solving Specialist to work directly with families facing housing crises. You will assess needs, explain how the homeless response system works, explore shelter and housing options, and connect families with resources.

This full-time, temporary role runs for two months with potential extension, located at 37 Grove St. You will apply trauma-informed, strengths-based approaches to help families maintain housing or quickly secure

Qualifications

• Relevant experience in social work or a related field.
• Experience working with families in crisis.
• Excellent interpersonal, listening and communication skills.
• Strong computer skills with Outlook, Word, Excel, and PowerPoint.
• Ability to assess and de-escalate potentially volatile situations.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.

Responsibilities

• Provide trauma-informed, strengths-based housing problem-solving support to families.
• Assess eligibility for homelessness programs and explain access steps.
• Refer families to emergency shelters, food, and basic needs resources.
• Maintain up-to-date data in Compass Salesforce and ONE System.
• Support families through housing matches and ensure successful connections.
• Assess and de-escalate potentially volatile situations.

Skills

Social work experience

Crisis experience

Communication skills

Interpersonal skills

Tech proficiency

Tools

Outlook

Word

Excel

PowerPoint

Job description

Compass Family Services in San Francisco is seeking a Housing Problem Solving Specialist to work directly with families facing housing crises. You will assess needs, explain how the homeless response system works, explore shelter and housing options, and connect families with resources.

This full-time, temporary role runs for two months with potential extension, located at 37 Grove St. You will apply trauma-informed, strengths-based approaches to help families maintain housing or quickly secure