Housing Problem Solving Specialist (temporary)

Compass Family Services; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

Compass Family Services in San Francisco is seeking a Housing Problem Solving Specialist to work directly with families facing housing crises. You will assess needs, explain how the homeless response system works, explore shelter and housing options, and connect families with resources.

This full-time, temporary role runs for two months with potential extension, located at 37 Grove St. You will apply trauma-informed, strengths-based approaches to help families maintain housing or quickly secure

Qualifications

• Relevant experience in social work or a related field.
• Experience working with families in crisis.
• Excellent interpersonal, listening and communication skills.
• Strong computer skills with Outlook, Word, Excel, and PowerPoint.
• Ability to assess and de-escalate potentially volatile situations.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.

Responsibilities

• Provide trauma-informed, strengths-based housing problem-solving support to families.
• Assess eligibility for homelessness programs and explain access steps.
• Refer families to emergency shelters, food, and basic needs resources.
• Maintain up-to-date data in Compass Salesforce and ONE System.
• Support families through housing matches and ensure successful connections.
• Assess and de-escalate potentially volatile situations.

Skills

Social work experience

Crisis experience

Communication skills

Interpersonal skills

Tech proficiency

Tools

Outlook

Word

Excel

PowerPoint

Job description

About the organization

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team

Central City Access Point is a direct entry point for any San Francisco family experiencing homelessness. We provide families with housing problem-solving support, and with connection to homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.

Compensation

$27-31 per hour

Schedule

Full time, Monday - Friday, primarily during standard working hours

Duration

This is a temporary position, open now, lasting for two months with possibility of extension

Location

37 Grove St, San Francisco

Organizational Core Competencies

Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

What the Housing Problem Solving Specialist will do

The Housing Problem Solving Specialist works directly with families experiencing a housing crisis. This includes assessing families’ needs and resources, explaining how the homeless response system works, exploring available housing and shelter options, and providing resources and referrals.

• Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem-solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
• Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Help families understand how the system works, and whether and how they can access it.
• Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
• Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
• Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
• Assess and de-escalate potentially volatile situations.

The Housing Problem Solving Specialist should have these skills

• Relevant experience in social work or a related field
• Experience working with families in crisis
• Excellent interpersonal, listening and communication skills
• Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
• Ability to assess and de-escalate potentially volatile situations
• Demonstrated commitment to diversity, equity, inclusion and belonging work

Compensation

• Salary range: $27 - $31 per hour
• This position does not qualify for most Compass Family Services employee benefits. Benefits will start if the position is extended to three months or longer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.