Crisis Housing Case Manager — Urgent Support

Compass Family Services; San Francisco (CA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health, dental & vision

Paid time off

Retirement contributions

Union membership

Job summary

Compass Family Services in San Francisco is seeking a Case Manager to help families and pregnant people access emergency hotel rooms, shelter and longer-term housing options, and connect with community resources.

This full-time, on-site role requires crisis experience, strong interpersonal skills, and commitment to equity; duties include crisis intervention, maintaining files in Salesforce, coordinating meals, and responding to housing crises.

Qualifications

• Experience working with people in crisis and homeless families.
• Strong interpersonal skills and ability to build trust with diverse individuals.
• Commitment to diversity, equity, inclusion and belonging work.
• Proficiency with Microsoft Office; Salesforce experience is a plus.
• Fluency in English; Spanish is helpful.

Responsibilities

• Provide crisis intervention, information and referrals to families to move toward stability.
• Mediate conflicts and ensure adherence to program and hotel rules.
• Connect families with housing problem solving and longer-term options.
• Maintain thorough client files and enter data into Salesforce and funder databases.
• Distribute meals to families daily at the hotels.
• Respond to hotline calls from families in urgent housing need.

Skills

Crisis intervention

Homeless services experience

Interpersonal skills

DEI&B commitment

Microsoft Office

English fluency

Spanish helpful

Tools

Salesforce

Job description

Compass Family Services in San Francisco is seeking a Case Manager to help families and pregnant people access emergency hotel rooms, shelter and longer-term housing options, and connect with community resources.

This full-time, on-site role requires crisis experience, strong interpersonal skills, and commitment to equity; duties include crisis intervention, maintaining files in Salesforce, coordinating meals, and responding to housing crises.