Bilingual Housing Crisis Navigator

Compass Family Services; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Vacation time

Sick time

Holiday pay

Health insurance

Dental insurance

Vision insurance

Retirement plan

Union membership

Job summary

Compass Family Services is a nonprofit in San Francisco helping families facing homelessness with housing problem-solving, referrals, and access to shelter and subsidies. The Bilingual Housing Problem Solving Specialist assesses needs, explains the homeless response system, and provides resource connections.

The role focuses on trauma-informed, strengths-based approaches, maintaining data in Salesforce and ONE System, and supporting families from intake to housing opportunities during standard

Qualifications

• Fluency or professional proficiency in English and Spanish is required.
• Relevant experience in social work or a related field.
• Experience working with families in crisis.
• Excellent interpersonal, listening and communication skills.
• Strong computer skills with proficiency in Outlook, Word, Excel and PowerPoint.
• Ability to assess and de-escalate potentially volatile situations.
• Demonstrated commitment to diversity, equity, inclusion and belonging.

Responsibilities

• Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay.
• Assess families’ eligibility for San Francisco’s Homelessness Response System and help them understand access options.
• Provide families with referrals for emergency shelters, food and other basic needs.
• Maintain up-to-date information in Compass Salesforce and the ONE System.
• Assist when a family is matched with housing to facilitate connection and utilization.
• Assess and de-escalate potentially volatile situations.

Skills

English/Spanish bilingual

Tools

Outlook

Word

Excel

PowerPoint

Job description

Compass Family Services is a nonprofit in San Francisco helping families facing homelessness with housing problem-solving, referrals, and access to shelter and subsidies. The Bilingual Housing Problem Solving Specialist assesses needs, explains the homeless response system, and provides resource connections.

The role focuses on trauma-informed, strengths-based approaches, maintaining data in Salesforce and ONE System, and supporting families from intake to housing opportunities during standard