Housing Crisis Solutions Specialist

Compass Sf; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

Compass Family Services in San Francisco seeks a Housing Problem Solving Specialist to assist families facing housing crises. The role focuses on needs assessment, system navigation, and resource referrals in a trauma-informed, strengths-based framework.

You will support eligibility screening for shelter, rental subsidies, and housing options, and help connect families to critical services while maintaining records in Salesforce and city ONE System.

Qualifications

• Experience in social work or a related field.
• Experience serving families in crisis.
• Excellent interpersonal and communication abilities.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to assess and de-escalate volatile situations.
• Commitment to diversity, equity, inclusion and belonging.

Responsibilities

• Assist families in housing crisis with needs assessment and resource referrals.
• Explain the homeless response system and options for shelter and housing.
• Provide referrals for emergency shelters, food, and basic needs.
• Maintain up-to-date records in Compass Salesforce and ONE System.
• Support families once matched with housing opportunities and facilitate connections.
• Assess and de-escalate potentially volatile situations.

Skills

Social work

Crisis counseling

Interpersonal skills

Communication

De-escalation

DEI

Outlook

Word

Excel

PowerPoint

Tools

Outlook

Word

Excel

PowerPoint

Job description

Compass Family Services in San Francisco seeks a Housing Problem Solving Specialist to assist families facing housing crises. The role focuses on needs assessment, system navigation, and resource referrals in a trauma-informed, strengths-based framework.

You will support eligibility screening for shelter, rental subsidies, and housing options, and help connect families to critical services while maintaining records in Salesforce and city ONE System.