Health Care for the Homeless Housing Services Program Assistant

Health Care for the Homeless; Baltimore (MD); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Health Care for the Homeless in Baltimore seeks a Housing Services Program Assistant to provide administrative and representative payee support to the Housing Services team. You will maintain accurate data, manage payment systems, and assist clients with complex paperwork under the Director's guidance.

You will collaborate with landlords, clients, and agency staff on move-in processes, leases, rent payments, and subsidy administration; develop tracking tools; and ensure HIPAA compliance while

Competenze

• Associate's degree or higher required.
• Must have personal vehicle and Maryland driver's license.
• CSC designation within 6 months of employment.

Mansioni

• Maintain data accuracy and manage payment systems.
• Process rep payee budgets and assist with paperwork.
• Coordinate with landlords, clients and staff on move-in and rent payments.
• Support lease-up activities and rent subsidy payments.
• Protect client information and comply with HIPAA regulations.
• Develop tracking systems for the agency's housing portfolio.

Conoscenze

Harm Reduction

Interpersonal skills

Teamwork

Adaptability

Customer service

Confidentiality

Data entry

Formazione

Associate's degree or higher

Maryland driver’s license

CSC designation within 6 months

Strumenti

QuickBooks

Descrizione del lavoro

Overview

The Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team. This role is responsible to maintain accurate data, management payment systems, process rep payee budgets, and assist clients in the completion of complex paperwork processes. This position works under the general direction of the Director of Housing Services.

Key Role Responsibilities

• Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports
• Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs.
• Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings
• Completes documentation and coordinates with various funders in the administration of rental subsidy payments
• Research and resolves rent payment and other housing-related issues
• Provide assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.
• Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates

Key Agency Responsibilities

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:

• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless
• Performs other duties on an as-needed basis
• Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations

Formal Education and Training

• Associate's degree or higher, required.
• Personal vehicle and valid Maryland driver’s license, required
• Must obtain Certified Application Counselor (CSC) designation within 6 months of employment

Experience

• Experience with bookkeeping and accounting processes
• Proficiency with automated systems and willingness and ability to learn new software packages

Skills

• Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients
• Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Ability to be flexible and work as part of an interdisciplinary team
• Ability to work independently, with initiative and handle multiple priorities and tasks
• Excellent customer service, with the ability to clearly communicate verbally and in writing
• Ability to work in sensitive situations and maintain confidentiality
• Capacity to tolerate frequent interruptions
• Approaches change with a positive, open-minded attitude
• Able to work with ill, disabled, emotionally upset, and sometimes hostile clients

Why Join Us?

• Be part of a mission-driven team committed to racial equity, social justice, and community wellness.
• Work in a dynamic, people-first organization that centers compassion, authenticity, and hope.
• Receive training and support to grow in your advocacy and peer work.
• Help shape the future of housing and recovery services in Baltimore.

Read more about the people we serve here: https://www.hchmd.org/who-we-help

Join us in advancing health equity and delivering exceptional care to our community’s most underserved populations.

Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants

Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.

We use the E-Verify system to confirm employment eligibility in accordance with federal law.