Homeless Support Services Coordinator

The Coordinating Center; Rockville (MD); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

403(b) matching

Disability benefits

11 paid holidays

Winter break

PTO

Professional development funds

Job summary

The Coordinating Center is seeking a Homeless Support Services Coordinator to support the Housing Initiative Program in Montgomery County. The role focuses on delivering person-centered services, coordinating with CES and HIP resources, and helping formerly homeless individuals achieve permanent housing stability through Housing First practices.

The position is full-time and teleworking, with required home and community visits across Montgomery County, MD.

Qualifications

• Bachelor’s degree in a human services related field is required.
• Two years of case management experience is required.
• Ability to travel throughout Montgomery County and conduct home and community visits is required.

Responsibilities

• Coordinate Housing First-based services to maintain housing stability for formerly homeless individuals.
• Provide person-centered services and documentation within HIP contract requirements.
• Engage with CES, HIP Housing Locator and Community Health Nurse as applicable.
• Maintain HMIS and other databases with accurate, timely records.
• Conduct outreach to program recipients and collaborate with community agencies to support residential stability.

Skills

Case management

Education

Bachelor’s degree in a human services related field

Job description

This is a full-time teleworking position with the expectation of visiting clients throughout Montgomery County.

Who We Are

The Coordinating Center (The Center) has more than 40 years of experience supporting children, youth, adults and seniors living with complex medical needs and/or disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare, and a meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are

We are looking for people who have a passion for helping others in your community, and who align with our mission, vision, and values as a nonprofit organization. If you have experience in housing, human services, or the unhoused population, and have strong critical thinking skills, this might be the organization for you! We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

• A bachelor’s degree in a human services related field is required.
• Two years of case management experience is required.
• Ability to travel throughout Montgomery County and conduct home and community visits is required.

What You Will Do

The Homeless Support Services team, operating the Housing Initiative Program (HIP) - provides coordination of services and direct assistance to formerly homeless individuals currently receiving permanent supported housing services. This is accomplished through the delivery of individualized services and support with the goal of maintaining long-term housing stability. The Homeless Support Services Coordinator (HSSC) supports the mission of The Coordinating Center (The Center) by providing person centered services and service coordination within the parameters of the contract and Housing First principles. The HSSC is responsible for complying with the Montgomery County Services to End and Prevent Homelessness (SEPH) Housing Initiative Program (HIP) contract requirements, integrating technology to maintain database(s) integrity, report writing and maintenance of documentation. The HSS Coordinator provides ongoing outreach to program recipients, works interdependently with the Coordinated Entry System (CES), HIP Housing Locator and HIP Community Health Nurse (when applicable) and collaborates with community agencies to engage recipients in activities which ensure residential stability. This position requires a commitment to and culturally competent approach to Culture, Access, Respect, and Equity (CARE).

As a Homeless Support Services Coordinator, you will:

• Utilize the Housing First model to engage program recipients and promote housing stability, personal recovery, and self-sufficiency.
• Work intensively in one‑on‑one relationships with individuals engaged in HIP to provide support, engagement, and referral through Housing First practices and methodology.
• Work to help clients achieve community integration and continuity of care through facilitating community support while working toward successful permanent supported housing residency. This includes homeless populations who are veterans, people with behavioral health challenges, physical health conditions and especially long‑term chronic homeless populations.
• Secure information such as medical, psychological, and social factors to jointly develop an individualized, recovery based, housing and service goal plan consisting of time‑specific goals and objectives (SMART). Goals/objectives to be based on individual needs, desires, strengths, resources, and limitations, addressing the complex strengths and challenges of all individuals served.
• Monitor housing stability by ensuring every housed participant has a current lease, obtaining confirmation rent and utilities are being paid and reviewing ledgers with participants and landlords monthly.
• Complete required and as needed face‑to‑face contacts developing rapport with clients while meeting specific individual needs and contractual requirements based on acuity and specific program enrollment.
• Obtain identification, housing, medical and other documentation to assist recipient with completing housing applications, and enrollment requirements, and obtaining federal, state, and local benefits, in addition to the reapplication and redetermination processes. Ensure all recipients apply to receive Housing and Urban Development Housing Choice Voucher and Public Housing benefits.
• Establish strong working relationships with and maintain ongoing communication between the property owners and managers, advocating on behalf of individuals served and engaging in eviction prevention services, as necessary.
• Provide ongoing supports to maintain housing including, but not limited to, good tenant training and skills coaching.
• With guidance of the Program Director, or designee, work jointly with participants and County housing locators to ensure units meet individuals’ requirements, needs and desires. Assists with housing location as needed.
• Research and recommend cost‑effective alternatives to care, as appropriate.
• Engage the case management process and best practices to guide client service delivery to include assessments, documentation, planning, implementation, education, advocacy, and evaluation.
• Complete timely documentation of care management activities in multiple electronic databases, including HMIS.
• Facilitate and provide transition services and supports to program recipients when they move from homelessness to a permanent supportive housing (PSH) rental unit and/or from one PSH rental unit to another PSH rental unit.
• Participate in regular Coordinated Entry Service (CES) meetings/Conference Calls, Housing Location calls, and attend regular training sessions to enhance best‑practice knowledge in the field of homelessness, Housing First and permanent supportive housing resources.
• Manage multiple priorities and tasks with flexibility to enhance service coordination.
• Other duties as assigned to support the overall HSSP program.

Why Join Us

The hourly rate for this position is $26.44 and comes with all of our full time benefits and mileage reimbursement.

• The Coordinating Center is proud to offer a comprehensive and award‑winning benefits package including medical plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.
• We have been named a USA Today Top Workplace award winning organization for three years in a row!
• We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education.
• We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at [e-mail] or 410-987-1048.