Housing Services Program Assistant

Hchmd; Baltimore, Northern (MD, KY); Hybrid; USD 27,000 - 31,000; Full time

Job summary

Health Care for the Homeless seeks a Housing Services Program Assistant to support data entry, lease coordination, and rent payments for multiple housing programs in Baltimore. A data-driven, client-centered approach is essential.

The role requires an associate degree or higher and a valid Maryland driver’s license, with duties including subsidy administration, reporting, and collaboration with landlords and agency staff to move clients through housing processes.

Qualifications

• Associate's degree or higher required.
• Personal vehicle and valid Maryland driver’s license required.
• Experience with bookkeeping and accounting processes.
• Proficiency with automated systems and willingness to learn new software.

Responsibilities

• Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports.
• Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs.
• Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings.
• Completes documentation and coordinates with various funders in the administration of rental subsidy payments.
• Research and resolves rent payment and other housing-related issues.
• Provide assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.
• Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates.

Skills

Bookkeeping

Data entry

Interpersonal skills

Customer service

Confidentiality

Multi-tasking

Teamwork

Education

Associate's degree or higher

Maryland driver’s license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housing Services Program Assistant

Full Time Non-Exempt Full-Time ClinicS EmLead 421 Fallsway, Baltimore, MD, US

4 days ago Requisition ID: 1969

Salary Range: $19.46 To $22.70 Hourly

Department: Housing Services
Reports To: Housing Program Coordinator
FLSA Status: Non-Exempt
Supervisor: No
Overview

Key Role Responsibilities

• Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports
• Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs.
• Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings
• Completes documentation and coordinates with various funders in the administration of rental subsidy payments
• Research and resolves rent payment and other housing-related issues
• Provide assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.
• Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates

Key Agency Responsibilities

• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless
• Performs other duties on an as-needed basis
• Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations

Formal Education and Training

• Associate's degree or higher, required.
• Personal vehicle and valid Maryland driver’s license, required

*Must obtain Certified Application Counselor (CSC) designation within 6 months of employment

Experience

• Experience with bookkeeping and accounting processes
• Proficiency with automated systems and willingness and ability to learn new software packages

Skills

• Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients
• Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Ability to be flexible and work as part of an interdisciplinary team
• Ability to work independently, with initiative and handle multiple priorities and tasks
• Excellent customer service, with the ability to clearly communicate verbally and in writing
• Ability to work in sensitive situations and maintain confidentiality
• Capacity to tolerate frequent interruptions
• Approaches change with a positive, open-minded attitude
• Able to work with ill, disabled, emotionally upset, and sometimes hostile clients

Why Join Us?

Be part of amission-driven team committed to racial equity, social justice, and community wellness.

Work in a dynamic, people-first organization that centers compassion, authenticity, and hope.

Receivetraining and support to grow in your advocacy and peer work.

Help shape the future of housing and recovery services in Baltimore.

Join us in advancing health equity and delivering exceptional care to our community’s most underserved populations.

Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants

Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.

We use the E-Verify system to confirm employment eligibility in accordance with federal law.