Housing Services Coordinator for Seniors & Disabled

VOA Colorado; Denver (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision

Job summary

VOAC is seeking a dedicated Service Coordinator to support residents at Westgate Towers Apartments in Denver. You will conduct needs-based assessments, coordinate housing services, and connect residents with income resources and public benefits while collaborating with the Community Administrator.

The role emphasizes trauma-informed care, harm reduction, and motivational interviewing to enable residents to age in place and maintain independence.

Qualifications

• Bachelor’s degree in human services, social work, or a closely related field.
• Minimum one full year of working with senior citizens and/or people with disabilities.
• Willing to obtain first aid, Automated External Defibrillator and CPR certifications and keep current.
• Criminal and civil background checks within 30 days of hire.
• Excellent interpersonal skills and good organizational skills.
• Proficient in using Windows environment and working with databases.

Responsibilities

• Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.
• Within program guidelines, facilitate and accept referrals on residents from the Community Administrator, family members, service providers and the residents themselves.
• Assess services needed by residents in the building through surveys, visitations, group meetings, etc. Complete an assessment and collect needed information.
• Facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.
• Provide the residents information on specific services and/or program providers, giving several options whenever possible. Complies with all Fair Housing requirements.
• Encourage the resident and/or family members to arrange for required services when possible, to maintain and encourage their independence.
• Coordinate and monitor the services and activities of providers to residents to assure quality of care and cost effectiveness. Advocate for residents per their wishes.
• Maintain up-to-date files on service providers in the community by installing and becoming knowledgeable with the United Way database and Benefits Check-up.
• Maintain and submit accurate and updated records on all residents to include the services they receive.
• Develop support groups and workshops in response to needs and facilitate /co-facilitate these groups on a regular basis.
• Assists in relocating residents as needed and securing emergency housing.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Responsible for implementing the Service Coordinator program in accordance with HUD and VOA guidelines.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information.
• Perform duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
• Must complete annual CEU requirements.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Perform all other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Time management

Team collaboration

Communication skills

Windows & databases

Education

Bachelor’s degree in human services

Related experience considered

Tools

Windows

Databases

Microsoft Office

Job description

VOAC is seeking a dedicated Service Coordinator to support residents at Westgate Towers Apartments in Denver. You will conduct needs-based assessments, coordinate housing services, and connect residents with income resources and public benefits while collaborating with the Community Administrator.

The role emphasizes trauma-informed care, harm reduction, and motivational interviewing to enable residents to age in place and maintain independence.