Housing Programs Operations Lead

Hope The Mission; Lancaster (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Hope the Mission seeks an Assistant Program Manager for the Lancaster, CA site to help oversee interim housing operations, ensure compliance with program rules, and support staff and participants. The role emphasizes trauma-informed care, harm reduction, and Housing First principles across shifts and interactions.

You will balance operational and personnel duties, manage records and safety, and coordinate referrals to outside services.

Qualifications

• Bachelor's degree in social sciences or closely related field; or equivalent combination of experience and education.
• Two to three years of housing and homelessness program-related experience.
• Two years of supervisory or management-level experience.
• Spanish preferred but not required.
• Mandatory background checks and pre-employment screenings as per policy.
• Legal eligibility to work in the US.

Responsibilities

• Support program leadership in maintaining operations, documentation, and compliance.
• Assist the Program Manager in monitoring program goals and performance targets.
• Review program logs, records, and participant files to ensure complete documentation.
• Notify the Program Manager of missing documentation or compliance concerns.
• Maintain participant files, exit documentation, and required reports.
• Support follow-up on incident reports and participant grievances.
• Track and update required compliance documentation, including monthly OSHA forms.
• Provide day-to-day guidance and support to staff as directed by program leadership.
• Assist in coordinating and participating in staff training sessions.
• Help orient staff on program procedures, safety protocols, and use of security systems.
• Monitor shift reports and share concerns with the Program Manager.
• Assist with coordination and communication with community partners.
• Attend meetings, case conferences, trainings, and community meetings as requested.

Skills

Staff supervision

De-escalation

Trauma-informed care

Communication

Bilingual Spanish (preferred)

Education

Bachelor's degree in social sciences or related field

Tools

HMIS

Microsoft Office

Job description

Hope the Mission seeks an Assistant Program Manager for the Lancaster, CA site to help oversee interim housing operations, ensure compliance with program rules, and support staff and participants. The role emphasizes trauma-informed care, harm reduction, and Housing First principles across shifts and interactions.

You will balance operational and personnel duties, manage records and safety, and coordinate referrals to outside services.