Housing Programs Client Services Leader

Quadel Consulting & Training; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Quadel is seeking a Client Services Supervisor to oversee Housing Specialists, ensuring quality client service and compliance with program requirements. The role emphasizes coaching, training, and performance reviews to meet program goals.

The ideal candidate will have 3+ years in social services or housing, with supervisory experience, and strong leadership, communication, and organizational skills. Proficiency in case management systems and MS Office is preferred.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in Social Work, Human Services, or related field strongly preferred.
• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
• Strong understanding of housing systems, client-centered service delivery, and compliance requirements.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management systems and Microsoft Office Suite.
• Demonstrated ability to work effectively with diverse populations and communities.

Responsibilities

• Supervise and support the daily activities of Housing Specialists, ensuring timely and effective service delivery to clients.
• Monitor caseloads and service outcomes to ensure program goals and client needs are being met.
• Conduct regular one-on-one meetings and provide ongoing coaching, training, and professional development opportunities for team members.
• Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff members.
• Foster a positive, collaborative team environment that supports staff morale and retention.
• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
• Participate in case reviews, team meetings, and interdepartmental coordination to support integrated client services.
• Address escalated client issues and provide guidance to staff on complex cases.
• Support quality assurance efforts through file audits, service reviews, and continuous improvement initiatives.
• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

Skills

Leadership

Housing programs

Case management

Microsoft Office

Communication

Education

Bachelor's degree in Social Work or related field

Associate’s degree (preferred)

Tools

Case management systems

Microsoft Office Suite

Job description

Quadel is seeking a Client Services Supervisor to oversee Housing Specialists, ensuring quality client service and compliance with program requirements. The role emphasizes coaching, training, and performance reviews to meet program goals.

The ideal candidate will have 3+ years in social services or housing, with supervisory experience, and strong leadership, communication, and organizational skills. Proficiency in case management systems and MS Office is preferred.