Housing Services Team Lead — Client Success & Coaching

quadel; Miami (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Quadel is seeking a Client Services Supervisor to oversee Housing Specialists and ensure quality service delivery within the housing services program. You will supervise daily activities, monitor caseloads, and mentor staff to meet performance standards and program goals.

The role requires 3+ years in social services or housing programs, with at least 1 year in a supervisory capacity, plus strong leadership and communication skills. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum 3 years in social services or housing programs, with 1+ year in supervision.
• Strong understanding of housing systems, client-centered service delivery, and compliance.
• Excellent communication, organizational, and leadership skills.

Responsibilities

• Supervise daily activities of Housing Specialists to ensure timely service delivery.
• Monitor caseloads and outcomes to meet program goals and client needs.
• Conduct regular one-on-one coaching and provide development opportunities.
• Complete annual performance evaluations and create development plans.
• Ensure compliance with documentation standards, data entry, and reporting.

Skills

Leadership

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Case management systems

Microsoft Office Suite

Job description

Quadel is seeking a Client Services Supervisor to oversee Housing Specialists and ensure quality service delivery within the housing services program. You will supervise daily activities, monitor caseloads, and mentor staff to meet performance standards and program goals.

The role requires 3+ years in social services or housing programs, with at least 1 year in a supervisory capacity, plus strong leadership and communication skills. Equal opportunity employer.