Housing Services Team Lead: Coaching, Compliance, Impact

Quadel Consulting Corporation; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Quadel is seeking a Client Services Supervisor to oversee the day-to-day activities of Housing Specialists within our housing services program in Miami. You will ensure high-quality service delivery, monitor compliance with program requirements, and coach staff toward performance goals.

The role includes conducting annual evaluations, providing ongoing training, and coordinating with leadership to support staff development, maintain documentation standards, and stay informed on housing policies

Qualifications

• High school diploma or equivalent required; related degree preferred.
• Minimum 3 years in social services or housing; at least 1 year supervisory.
• Strong communication, organizational and leadership skills.
• Experience with case management systems and Microsoft Office.

Responsibilities

• Supervise and support the daily activities of Housing Specialists, ensuring timely and effective service delivery to clients.
• Monitor caseloads and service outcomes to ensure program goals and client needs are being met.
• Conduct regular one-on-one meetings and provide ongoing coaching, training, and professional development opportunities for team members.
• Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff members.
• Foster a positive, collaborative team environment that supports staff morale and retention.
• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
• Participate in case reviews, team meetings, and interdepartmental coordination to support integrated client services.
• Address escalated client issues and provide guidance to staff on complex cases.
• Support quality assurance efforts through file audits, service reviews, and continuous improvement initiatives.
• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

Skills

Leadership

Communication

Organization

Multitasking

Education

Bachelor's degree in Social Work, Human Services, or related field

Associate's degree acceptable

Tools

Case management systems

Microsoft Office

Job description

Quadel is seeking a Client Services Supervisor to oversee the day-to-day activities of Housing Specialists within our housing services program in Miami. You will ensure high-quality service delivery, monitor compliance with program requirements, and coach staff toward performance goals.

The role includes conducting annual evaluations, providing ongoing training, and coordinating with leadership to support staff development, maintain documentation standards, and stay informed on housing policies