Housing Customer Service Specialist

quadel; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Quadel is seeking an friendly, responsive customer service specialist to support residents, applicants, and the public within the Affordable Housing team. You will greet visitors, answer calls, route inquiries, and maintain accurate records in the system of record.

The role emphasizes clear communication, data entry, and timely reporting of walk-ins and calls, while coordinating with the HCV team to resolve issues and ensure a positive experience.

Qualifications

• High school diploma or equivalent.
• Three years’ experience in a professional office environment, performing customer service, clerical and administrative functions preferred.
• Attending the Quadel Housing Specialist Training when offered

Responsibilities

• Greet visitors, provide information and direct person to the appropriate person as needed.
• Respond to general inquiries from the public about the program and look up necessary data in system of record.
• Enter notes in system of record regarding visitor name, reason for visit, who was referred to, action needed, etc.
• Answer incoming phone calls, provide information and direct caller to the appropriate person as needed.
• Monitor traffic flow and environment in the waiting area.
• Complete weekly spreadsheets: number of walk in visitors and reasons; number of phone calls and reasons.
• Advise HCV Manager and Managing Director of any issues or complaints regarding discrimination, legal actions, etc.
• Adheres to the requirements of the quality management system as applied to this position.
• Other duties as assigned.

Skills

Customer service

Oral communication

Written communication

Spanish helpful

Data entry

Education

High school diploma

Secretarial training

Quadel Housing Specialist Training

Tools

Microsoft Office

Job description

Quadel is seeking an friendly, responsive customer service specialist to support residents, applicants, and the public within the Affordable Housing team. You will greet visitors, answer calls, route inquiries, and maintain accurate records in the system of record.

The role emphasizes clear communication, data entry, and timely reporting of walk-ins and calls, while coordinating with the HCV team to resolve issues and ensure a positive experience.