Housing & Outreach Case Manager

WeHOPE; Santa Clara (CA); Hybrid; USD 34,000 - 45,000; Full time

Job summary

WeHOPE, a Bay Area nonprofit, seeks an Outreach Case Manager for the Outreach & Temporary Hotel Program in California. You will manage a caseload of up to 25 clients, perform assessments, and develop Individual Service Plans focused on housing and resources.

Reports to Program Manager. Salary is listed as $29/hr. Responsibilities include weekly meetings, documenting sessions in Salesforce, coordinating housing, benefits, and supports, and engaging community resources.

Qualifications

• Experience working in a shelter or other organization serving the disenfranchised.
• Bachelor’s degree in social work or related field.
• Case Management/Care Coordination Certification.
• Strong interpersonal and communication skills.
• Ability to work with individuals in crisis and protect confidentiality.

Responsibilities

• Provide holistic and comprehensive case management services to all clients including intake assessment, benefit assessment, goal setting, long-term care plan development, weekly case plan development, housing plan, progress monitoring, individual money management, housing searches, job searches, tenant education, advocacy, and referrals.
• Maintain a caseload of up to 25 Clients
• Meet with clients bi-weekly for duration of the client’s stay. At least 80% of follow-up meeting should be held in-person than over the phone (when possible)
• Is available during program operating hours to perform case management.
• Connect clients with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
• Administer assessments as needed (job, career, personality, etc.)
• Help all clients get ‘doc ready’ within 30 days of program entry (when possible)
• Communicate appropriately as needed with probation officers, social workers, etc.
• Stay current and knowledgeable about external community resources, services linkages, and referrals
• Provides crisis management for clients; makes linkages for interventions as appropriate
• Facilitate one life skills group in addition to morning group
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
• Participates in weekly case management meetings as well as continuing education, remaining knowledgeable in areas of expertise
• Input accurate and complete data for all contacts with clients into Salesforce and HMIS database within 48 hours
• Ensure that all documents submitted on behalf of a client are valid
• Assist with life and problem-solving skills and support
• Responds to City inquiries within 24 to 48 hours
• Other duties as assigned by your supervisor

Skills

Case management

Crisis management

Interpersonal skills

Data entry

Education

Bachelor's degree in social work or related field

Case Management/Care Coordination Certification

Tools

Salesforce

HMIS

Job description

Outreach Case Manager—Outreach & Temporary Hotel Program

Organizational Overview:

WeHOPE (We Help Other People Excel) is a Bay Area nonprofit organization dedicated to helping people become healthy, employed, and housed through innovative solutions. Founded in 1999 by Pastor Paul and Cheryl Bains as a small volunteer initiative within East Palo Alto's Saint Samuel congregation, WeHOPE has grown from a seasonal shelter in a gym serving 15-20 individuals to a comprehensive network of locations across the Bay Area. Our flagship 73-bed facility in East Palo Alto (WeHOPE EPA) is complemented by additional locations, including WeHOPE at The Monarch (a 100-room transitional shelter in San Francisco), WeHOPE at Coast House (a 52-bed transitional shelter in Half Moon Bay), WeHOPE at Jerrold Commons, WeHOPE at Berryessa, and other outreach locations. Our mission is to end homelessness, hunger, underemployment, and recidivism in the Bay Area and beyond through diverse programs, including Dignity on Wheels mobile hygiene services and job training and certification classes.

General Purpose

Manage a caseload of up to 25 clients; perform individual service need assessments; collaborate with guests to develop Individual Service Plan that identifies treatment needs with the primary focus on housing; create action plan to assist guests to accomplish their individual goal(s); provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and any other resources; offer to meet with the guests weekly; document individual sessions; track and ensure guests attend scheduled appointments; navigate the agency case management system; adhere to agency, state, and funder regulations; and all other duties that are assigned by the program manager.

Reports to: Program Manager

Hourly Wage: $29/hr

Main Job Tasks and Responsibilities

Daily Responsibilities: Provide holistic and comprehensive case management services to all clients including intake assessment, benefit assessment, goal setting, long-term care plan development, weekly case plan development, housing plan, progress monitoring, individual money management, housing searches, job searches, tenant education, advocacy, and referrals.

Maintain a caseload of up to 25 Clients

Meet with clients bi-weekly for duration of the client’s stay. At least 80% of follow-up meeting should be held in-person than over the phone (when possible)

Is available during program operating hours to perform case management.

Connect clients with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.

Administer assessments as needed (job, career, personality, etc.)

Help all clients get ‘doc ready’ within 30 days of program entry (when possible)

Communicate appropriately as needed with probation officers, social workers, etc.

Stay current and knowledgeable about external community resources, services linkages, and referrals

Provides crisis management for clients; makes linkages for interventions as appropriate

Facilitate one life skills group in addition to morning group

Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature

Participates in weekly case management meetings as well as continuing education, remaining knowledgeable in areas of expertise

Input accurate and complete data for all contacts with clients into Salesforce and HMIS database within 48 hours

Ensure that all documents submitted on behalf of a client are valid

Assist with life and problem-solving skills and support

Responds to City inquiries within 24 to 48 hours

Other duties as assigned by your supervisor

Communication

Attends staff meetings and trainings to ensure that client’s needs are being well represented

Responds to emails and communications in a timely manner.

Education and Experience

Experience working in a shelter or other organization that works with the disenfranchised

Bachelor’s degree in social work or related field

Successful completion of Case Management/Care Coordination Certification

Effective team player who is non-judgmental and honest

Knowledge of Community Resources and counseling a high- risk population

Typing and data entry

Good interpersonal and communication skills

Experience working with people in crisis

Understands the systemic issues that affect low-income marginalized people

Ability to motivate others to achieve goals

A strong sense of and respect to confidentiality involving clients and employees

Teamwork

Ability to work in a variety of settings

Ability to be culturally sensitive and appropriate