Outreach Worker (Santa Clara)

WeHOPE; Santa Clara (CA); Hybrid; USD 28,000 - 41,000; Full time

Job summary

WeHOPE is seeking an Outreach Worker for the Outreach & Temporary Hotel Program in the Bay Area. You will engage with people experiencing homelessness, conduct field outreach, and connect clients to case management and shelter services.

The role requires shelter experience, CPR/First Aid training, strong communication, and the ability to document and report incidents. You will work closely with city partners to meet client needs and improve outcomes.

Qualifications

• Experience working in a shelter or similar organization.
• CPR & First Aid training, Trauma Informed Care recommended.
• Strong communication & de-escalation skills.
• Typing and Data Entry.
• Good interpersonal and communication skills.

Responsibilities

• Complete rapid response requests submitted by the City and community partners.
• Go into the field and conduct outreach work, providing water, food, essential supplies, and resources.
• Conduct wellness checks on Hotel Program clients.
• Provide food and supplies to Hotel Program clients.
• Complete incident reports and submit to Program Director and COO.
• Communicate client needs to Outreach Case Managers and Supervisors.
• Attend and collaborate in staff meetings and coordinate with management.
• Respond to City inquiries within 24 to 48 hours.

Skills

Interpersonal skills

Communication

Team player

Data entry

Tech proficiency

Problem solving

Tools

Mac

PC

Job description

Outreach Worker—Outreach & Temporary Hotel Program

Organizational Overview:

WeHOPE (We Help Other People Excel) is a Bay Area nonprofit organization dedicated to helping people become healthy, employed, and housed through innovative solutions. Founded in 1999 by Pastor Paul and Cheryl Bains as a small volunteer initiative within East Palo Alto's Saint Samuel congregation, WeHOPE has grown from a seasonal shelter in a gym serving 15-20 individuals to a comprehensive network of locations across the Bay Area. Our flagship 73-bed facility in East Palo Alto (WeHOPE EPA) is complemented by additional locations, including WeHOPE at The Monarch (a 100-room transitional shelter in San Francisco), WeHOPE at Coast House (a 52-bed transitional shelter in Half Moon Bay), WeHOPE at Jerrold Commons, WeHOPE at Berryessa, and other outreach locations. Our mission is to end homelessness, hunger, underemployment, and recidivism in the Bay Area and beyond through diverse programs, including Dignity on Wheels mobile hygiene services and job training and certification classes.

General Purpose

Outreach Workers Provide support and engage with people experiencing homelessness to aid them in making positive decisions about their future. Outreach workers go out into the field (encampments and other places where people experiencing homelessness congregate) and connect with unsheltered individuals and build a rapport to provide transformational services which include medical, mental health, and shelter services and connect them to outreach case managers. Outreach workers enroll people in the program to ensure they are receiving intensive case management services. Additionally, they respond to rapid response requests by the City and community partners as well as survey the rapid response area and report back to requesting agency.

Reports to: Program Manager

Hourly Wage: $25/hr

Main Job Tasks and Responsibilities

Daily Tasks:

Complete rapid response requests submitted by the City and community partners.

Going into the field and conducting outreach work (providing water, food, essential supplies, sharing resources, etc.)

Conducting wellness checks on clients enrolled in Hotel Program

Providing food and supplies to clients enrolled in Hotel Program

Completing Incident Reports as needed and submitted them to Program Director and COO

Communicating client needs to Outreach Case Managers and Supervisor

Other duties assigned by Supervisor and Management

Communication:

Attends staff meetings to ensure that client’s needs are being well represented

Completes daily logs to communicate with other program staff members and management

Responds to City inquires within 24 to 48 hrs.

Completes Incident reports in a timely manner

Education & Experience:

Experience working in a shelter or other organization that works with the disenfranchised.

Completes necessary training as designated by Supervisor (CPR & First Aid, Trauma Informed Care, Communication & De-escalation, etc.)

Effective team player who is non-judgmental and honest

Proficient technology skills (Mac & PC)

Typing and Data Entry

Good interpersonal and communication skills

Excellent problem-solving skills.

Able to assist team in identifying potential challenges and providing input to staff.

Understands the systemic issues that affect low-income marginalized people.

Able to observe and assess agitation levels in order to proactively diffuse potential aggressive situations.

Orient new clients on shelter protocols and policies