Field Outreach Worker: Transforming Lives & Shelter Access

WeHOPE; Santa Clara (CA); Hybrid; USD 28,000 - 41,000; Full time

Job summary

WeHOPE is seeking an Outreach Worker for the Outreach & Temporary Hotel Program in the Bay Area. You will engage with people experiencing homelessness, conduct field outreach, and connect clients to case management and shelter services.

The role requires shelter experience, CPR/First Aid training, strong communication, and the ability to document and report incidents. You will work closely with city partners to meet client needs and improve outcomes.

Qualifications

• Experience working in a shelter or similar organization.
• CPR & First Aid training, Trauma Informed Care recommended.
• Strong communication & de-escalation skills.
• Typing and Data Entry.
• Good interpersonal and communication skills.

Responsibilities

• Complete rapid response requests submitted by the City and community partners.
• Go into the field and conduct outreach work, providing water, food, essential supplies, and resources.
• Conduct wellness checks on Hotel Program clients.
• Provide food and supplies to Hotel Program clients.
• Complete incident reports and submit to Program Director and COO.
• Communicate client needs to Outreach Case Managers and Supervisors.
• Attend and collaborate in staff meetings and coordinate with management.
• Respond to City inquiries within 24 to 48 hours.

Skills

Interpersonal skills

Communication

Team player

Data entry

Tech proficiency

Problem solving

Tools

Mac

PC

Job description

WeHOPE is seeking an Outreach Worker for the Outreach & Temporary Hotel Program in the Bay Area. You will engage with people experiencing homelessness, conduct field outreach, and connect clients to case management and shelter services.

The role requires shelter experience, CPR/First Aid training, strong communication, and the ability to document and report incidents. You will work closely with city partners to meet client needs and improve outcomes.